Business System Analyst

About Flight Centre Travel Group

Flight Centre Travel Group is one of the worlds largest travel companies with over 12000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries our roles are diverse and our opportunities are endless. When we say were a great place to work we have the proof to back it up. Over the past 12 years weve been voted a Great Place to Work including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together we live and breathe our number one philosophy our people and turn up each day driven by our purpose to open up the world for those who want to see. Put simply were a bunch of travel lovers looking for more travel lovers to join our family.

About the role

As a Business Systems Analyst you will play a key role in delivering business improvements across our System Design product suite. Working closely with Product Owners Business Systems Analysts and wider Corporate Technology teams you will manage enhancement requests endtoend across the design build and testing lifecycle.

You will develop a deep understanding of our online and offline systems current capabilities and product roadmaps identifying opportunities to improve efficiency customer satisfaction and feature adoption. From scoping work and defining testing parameters through to release support and hypercare you will ensure solutions are fully tested documented and delivered to a high standard.

Key responsibilities include:

• Managing system design initiatives from scoping and stakeholder engagement through to testing and delivery
• Designing and executing testing plans to ensure enhancements and releases meet agreed outcomes
• Supporting online and offline product and feature releases ensuring they are fully tested prior to rollout
• Providing postimplementation support including defect management and incident resolution
• Maintaining clear accurate documentation in Notion and providing visibility of progress through Azure DevOps
• Working collaboratively to ensure agreed OKRs are delivered on time

This is an opportunity to contribute to meaningful system improvements in a fastpaced agile environment where quality collaboration and continuous improvement are key.

About you

You are an experienced and proactive Business Systems Analyst who enjoys problemsolving working with stakeholders and delivering highquality outcomes. You are comfortable juggling multiple priorities and remain calm and focused under pressure.

You will bring:

• A strong understanding of Amadeus with sound knowledge of booking and payment processes
• Experience with online booking tools and supporting both online and offline systems
• The ability to scope work analyse requirements and design effective testing approaches
• A structured detailfocused approach to documentation and project tracking
• Confidence working with Product Owners and technical teams to deliver agreed objectives

You are:

• Agile and adaptable with a genuine eagerness to learn and improve
• Resultsfocused taking ownership of your work and seeing it through to completion
• A strong communicator who can influence and build relationships across teams and stakeholders
• Customerdriven with a commitment to delivering solutions that add real value
• Highly organised and selfmotivated able to work autonomously while supporting others

Experience within FCTG (minimum 12 months) is essential with product management experience considered desirable.

Our award-winning work perks

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends- booked by our in-house travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
• Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights global conferences end-of-financial year balls more).
• Active Hour an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry optical and chiropractic.
• Plus so much more (company-matched charitable giving excellent pension scheme an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .