Medical Receptionist Greenwood, Indiana

A boutique optometric practice is seeking a reliable and enthusiastic Medical Receptionist to join its dynamic Patient Experience team. Serving as the first point of contact for patients and families in an eye care setting this position is essential in providing a welcoming professional and dependable experience with every interaction.

About the Role:

The Medical Receptionist is responsible for managing all incoming calls and front desk interactions providing accurate information scheduling appointments coordinating referrals and addressing patient concerns with empathy and professionalism. This individual embodies reliability and strong work ethics representing the practice and supporting its mission to deliver outstanding care and service.

Key Responsibilities:

• Greet patients and answer incoming calls promptly and empathetically using active listening to understand needs and direct or escalate inquiries as appropriate within an optometric practice environment.
• Provide accurate information about services appointment processes and what patients can expect.
• Schedule patient appointments (exams follow-ups specialty visits urgent cases) using electronic health records (EHR) and scheduling tools ensuring accuracy and reliability in all scheduling tasks.
• Coordinate schedules across multiple providers and locations to optimize daily clinic flow demonstrating strong organizational skills and attention to detail.
• Manage changes cancellations and reschedules efficiently to maintain access and minimize downtime.
• Support referral calls by collecting and communicating key information with referring offices.
• Place reminder calls/messages check in patients and document all interactions and call outcomes accurately in practice systems.
• Identify and report recurring issues or bottlenecks to leadership.
• Resolve scheduling conflicts and patient concerns with a proactive solutions-focused mindset always upholding a high standard of work ethic.
• Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.
• Maintain familiarity with optometric terminology procedures and services to assist patients accurately.

Core Skills:

• Patient-first customer service mindset
• Clear professional phone and written communication
• Active listening and call control
• Problem-solving and conflict resolution
• Scheduling strategy and prioritization
• Team collaboration reliability and accountability

Work Schedule:

Full-time (typically 40 hours/week) in an optometric medical office.

Benefits:

• Competitive salary: $16$20 per hour plus benefits
• Comprehensive optometry and customer service training
• Supportive collaborative team environment
• Growth and advancement opportunities
• Engaging workplace committed to work-life balance

If the opportunity to deliver exceptional service in a role that supports patients vision and well-being is exciting Eyetastic Services encourages qualified candidates to apply! Applications can be submitted through the job board or by sending a CV/Resume to Steve Gill at For more information call .

Requirements:

• High school diploma or GED
• Strong and friendly verbal communication skills
• Exceptional organizational skills reliability and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers and learning new systems (EHR scheduling platforms email)
• Empathy and discretion in handling sensitive patient situations

Preferred:

• 1-2 years in a healthcare office scheduling patient access or call center environment
• Experience with EHR and appointment scheduling
• Familiarity with discussing fees payment options or insurance basics
• Customer service experience in healthcare retail hospitality or similar fields

Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals we are committed to supporting you throughout the hiring process including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.

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