Organizational Improvement Analyst

Who We Are:
ThinkTek LLC is a fast-growing Certified SBA 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB) company. We specialize in providing management and technology consulting services to support the business and technology modernization efforts of the Federal Government. ThinkTek was formed with the specific purpose of providing its clients a tailored solution around Program & Project Management Strategic Planning and IT Operations.

Position Description:

ThinkTek is seeking a highly motivated Organizational Improvement Analyst to focus on analyzing and improving the success of AT transformation and its programs to help ensure its alignment with our clients operational needs as well as supporting the planning and management of the resulting organizational transformation. This role requires strong skills in process analysis performance measurement and change management to ensure the successful adoption of new processes governance models and best practices.

Key Responsibilities:

Process Analysis and Mapping: Evaluate and create as-is process maps for the entire capability delivery lifecycle including requirements gathering development and operational phases to identify key pain points.

Process Improvement: Develop specific actionable recommendations and a prioritized roadmap for optimizing AT and its support functions.

Performance Measurement: Define refine and help implement performance metrics including Objective Key Results (OKRs) and Key Performance Indicators (KPIs) to track efficiency and success.

Change Management and Communications: Develop a comprehensive change management strategy to build stakeholder buy-in manage resistance and minimize operational disruption. Create a communications plan to keep all stakeholders informed.

Transformation Planning: Develop detailed project charters for transformation initiatives outlining high-level schedules potential risks and KPIs. Create a phased implementation plan for rolling out new processes.

Facilitation and Training: Facilitate workshops and training sessions with the clients workforce to embed new governance models and leading practices.

Required:

Skills & Competencies:

• Ability to evaluate and document complex business processes including development of as-is and to-be process maps identifying inefficiencies and improvement opportunities across the lifecycle.
• Experience developing actionable recommendations and prioritized improvement roadmaps to enhance operational efficiency governance and service delivery.
• Ability to define refine and implement KPIs OKRs and performance metrics to track program effectiveness efficiency and transformation outcomes.
• Familiarity with structured change management approaches (e.g. ADKAR or similar frameworks) to support adoption of new processes governance models and ways of working.
• Ability to engage stakeholders build consensus and develop targeted communication strategies that drive awareness buy-in and adoption.
• Ability to facilitate workshops working sessions and training engagements to gather requirements validate solutions and embed new processes and practices.
• Strong ability to synthesize complex information identify root causes and deliver structured data-driven recommendations in a fast-paced environment.
• Strong analytical communication and problem-solving skills.

Clearance:

• Minimum Active Secret Clearance

Education & Experience:

• Education: Bachelors degree in Business Organizational Development Management Information Technology Systems Engineering or a related field
• Experience: 3 years of experience supporting process improvement organizational transformation program management or federal consulting engagements

Desired:

• Experience supporting organizational transformation or process improvement initiatives within federal agencies or large complex organizations
• Familiarity with federal operating environments including governance models program management structures or mission support functions (e.g. case management or workflow-driven processes)
• Certifications or training in relevant disciplines such as PMP CAPM Lean Six Sigma SAFe Certified Scrum Master (CSM) or Prosci Change Management
• Experience facilitating workshops stakeholder engagements or training sessions to support adoption of new processes tools or governance frameworks

ThinkTek LLC is proud to be an Equal Opportunity Employer (EOE) making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class. ThinkTek offers medical dental and vision insurance to all full-time employees; PTO and a variety of other paid leave options are also available. You can read more about ThinkTek benefits at

Required Experience:

IC