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Job Summary
Professional Profile - Monitoring Tools Engineer (L2 SolarWinds New Relic & Azure Monitor)
Professional Summary
Monitoring Tools Engineer with 5 years of experience in administration configuration and support of enterprise monitoring tools including SolarWinds New Relic and Azure Monitor. Skilled in managing day-to-day monitoring operations alert configuration dashboard creation and basic automation across on-prem and cloud environments.
Hands-on experience in infrastructure application and cloud monitoring with strong focus on alert tuning incident support and ensuring SLA-based monitoring coverage. Familiar with ITIL processes and experienced in supporting monitoring transitions and implementations.
Core Skills
Monitoring Tools
- SolarWinds (NPM SAM - configuration alerting dashboards)
- New Relic (APM Infrastructure monitoring alerts dashboards)
- Azure Monitor (Metrics Logs Alerts Application Insights - basic configuration)
Monitoring Capabilities
- Alert configuration & threshold tuning
- Dashboard and report creation
- Infrastructure application & cloud monitoring
- Log and metrics analysis (basic level)
- Monitoring health checks & validation
Automation & Integration
- Basic PowerShell scripting
- Azure Monitor alert integration with Action Groups
- ServiceNow integration (incident creation alert forwarding)
- API/Webhook-based alerting (basic level)
Key Responsibilities
SolarWinds Administration (L2)
- Configure and maintain SolarWinds (NPM SAM) monitoring environment.
- Add and monitor network devices servers and applications using SNMP/WMI.
- Create and update alerts thresholds and notification rules.
- Build dashboards and reports for operational visibility.
- Troubleshoot polling issues alert failures and performance gaps.
New Relic Administration (L2)
- Configure APM and Infrastructure monitoring.
- Create alerts and dashboards for application performance tracking.
- Monitor application health and escalate issues based on defined thresholds.
- Support basic application instrumentation and alert tuning.
Azure Monitor Administration (L2)
- Configure Azure Monitor for virtual machines services and resources.
- Create and manage alerts using Metrics and Log Analytics (KQL - basic queries).
- Set up Action Groups for notifications (email webhook ITSM tools).
- Monitor Application Insights for application performance (basic level).
- Create dashboards using Azure Workbooks.
- Perform basic troubleshooting for missing metrics/logs.
Monitoring Operations
- Monitor alerts and ensure timely incident creation and escalation.
- Support P1/P2 incidents by validating alerts and providing monitoring insights.
- Perform daily health checks of monitoring tools.
- Ensure monitoring coverage as per SLA requirements.
Transition & Implementation Support
- Support onboarding of servers applications and cloud resources into monitoring tools.
- Assist in KT sessions documentation and transition activities.
- Follow SOPs and runbooks for steady-state operations.
- Support implementation tasks defined in SOW (execution level).
Alert Optimization
- Perform threshold tuning to reduce false alerts.
- Update alert configurations based on operational feedback.
- Support noise reduction initiatives under L3/Lead guidance.
Key Achievements
- Onboarded infrastructure and cloud resources into SolarWinds and Azure Monitor.
- Improved alert accuracy through threshold tuning and configuration updates.
- Created dashboards for infrastructure application and cloud monitoring.
- Supported smooth transition of monitoring tools with minimal operational impact.
Technical Skills
- Protocols: SNMP WMI Azure Metrics & Logs
- Query: Basic KQL (Azure Log Analytics)
- Scripting: PowerShell (basic)
- Platforms: Windows Linux Azure
- ITSM: ServiceNow (Incident Management & Alert Integration)
Professional Profile - Monitoring Tools Engineer (L2 SolarWinds New Relic & Azure Monitor)
Professional Summary
Monitoring Tools Engineer with 5 years of experience in administration configuration and support of enterprise monitoring tools including SolarWinds New Relic and Azure Monitor. Skilled in managing day-to-day monitoring operations alert configuration dashboard creation and basic automation across on-prem and cloud environments.
Hands-on experience in infrastructure application and cloud monitoring with strong focus on alert tuning incident support and ensuring SLA-based monitoring coverage. Familiar with ITIL processes and experienced in supporting monitoring transitions and implementations.
Core Skills
Monitoring Tools
- SolarWinds (NPM SAM - configuration alerting dashboards)
- New Relic (APM Infrastructure monitoring alerts dashboards)
- Azure Monitor (Metrics Logs Alerts Application Insights - basic configuration)
Monitoring Capabilities
- Alert configuration & threshold tuning
- Dashboard and report creation
- Infrastructure application & cloud monitoring
- Log and metrics analysis (basic level)
- Monitoring health checks & validation
Automation & Integration
- Basic PowerShell scripting
- Azure Monitor alert integration with Action Groups
- ServiceNow integration (incident creation alert forwarding)
- API/Webhook-based alerting (basic level)
Key Responsibilities
SolarWinds Administration (L2)
- Configure and maintain SolarWinds (NPM SAM) monitoring environment.
- Add and monitor network devices servers and applications using SNMP/WMI.
- Create and update alerts thresholds and notification rules.
- Build dashboards and reports for operational visibility.
- Troubleshoot polling issues alert failures and performance gaps.
New Relic Administration (L2)
- Configure APM and Infrastructure monitoring.
- Create alerts and dashboards for application performance tracking.
- Monitor application health and escalate issues based on defined thresholds.
- Support basic application instrumentation and alert tuning.
Azure Monitor Administration (L2)
- Configure Azure Monitor for virtual machines services and resources.
- Create and manage alerts using Metrics and Log Analytics (KQL - basic queries).
- Set up Action Groups for notifications (email webhook ITSM tools).
- Monitor Application Insights for application performance (basic level).
- Create dashboards using Azure Workbooks.
- Perform basic troubleshooting for missing metrics/logs.
Monitoring Operations
- Monitor alerts and ensure timely incident creation and escalation.
- Support P1/P2 incidents by validating alerts and providing monitoring insights.
- Perform daily health checks of monitoring tools.
- Ensure monitoring coverage as per SLA requirements.
Transition & Implementation Support
- Support onboarding of servers applications and cloud resources into monitoring tools.
- Assist in KT sessions documentation and transition activities.
- Follow SOPs and runbooks for steady-state operations.
- Support implementation tasks defined in SOW (execution level).
Alert Optimization
- Perform threshold tuning to reduce false alerts.
- Update alert configurations based on operational feedback.
- Support noise reduction initiatives under L3/Lead guidance.
Key Achievements
- Onboarded infrastructure and cloud resources into SolarWinds and Azure Monitor.
- Improved alert accuracy through threshold tuning and configuration updates.
- Created dashboards for infrastructure application and cloud monitoring.
- Supported smooth transition of monitoring tools with minimal operational impact.
Technical Skills
- Protocols: SNMP WMI Azure Metrics & Logs
- Query: Basic KQL (Azure Log Analytics)
- Scripting: PowerShell (basic)
- Platforms: Windows Linux Azure
- ITSM: ServiceNow (Incident Management & Alert Integration)
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
