Sales Operations

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

A Career at HARMAN Lifestyle

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect cutting-edge technology that elevates the listening experience.

About the Role

This role is responsible for endtoendsales operations supportfor the Pro China sales team covering sales support with compliance awareness sales project support ecommerce operations support CRM system management and the role focuses onoperational execution and process discipline enabling sales operations efficiency data accuracy and compliant business operations.

What You Will Do

1. Sales Project Support

• Collect and consolidatesales project informationfrom the customers on aweekly basisto ensure timely and accurate project records.
• Organizeweekly project review / conflict alignment meetingswith sales; identify document and track key issues for followup.
• Maintainproject record disciplineand support continuous improvement of project tracking processes.

2. Ecommerce Sales Operations (Execution Compliance Support)

• Supportonline promotional activitiesfor key ecommerce periods (e.g.Double 11618) including incentive mechanics and coordination with internal stakeholders.
• Coordinateonline flagship store operations including product listing readiness basic presales / aftersales issue coordination and warranty process alignment.
• Handleecommerce authorization management including preparation of authorization letters and coordination of internal approval and stamping procedures.
• Consolidate and analyzeonline sales data providing regular summaries to support business review.
• Supportprocurement applications(e.g. premiums promotional materials) via the Ariba system to enable ecommerce activities.
• Handleinfringement complaints and counterfeit product identification and track resolution progress.
• Summarizecustomer complaints and feedback maintain whitelist complaint tracking and report handling status.

3. CRM System Management

• Perform regularCRM data maintenance and validationto ensure data accuracy and consistency.
• GenerateCRMbased reports and basic analysisto support sales planning and performance tracking.
• ProvideCRM usage training and guidanceto sales to align on data definitions and system usage.
• Collaborate withglobal stakeholdersto support KPI calculation and data alignment.

4. Sales Support & ComplianceAware Coordination

• Organizesalesrelated meetings and activitiesto support collaboration and information flow.
• Provideoperational support across different sales stages such as preparing materials and coordinating internal or customer resources.
• Supportdealer contract administration including drafting standard annual dealer contracts and tracking renewal progress.
• Conductbasic compliance review of salesrelated documentsand coordinate company seal application according to internal requirements.
• Assist insales discount approval tracking monitoring approval status and ensuring process completion.
• Provideadministrative and coordination supportto senior managementas required (e.g. meeting arrangement information consolidation).
• Completetemporary support tasksassigned by senior management within a reasonable scope.

What You Need to Be Successful

• Bachelors degree or above.
• 25 yearsof experience inSales Operations Commercial Operations or related roles preferably in aB2B environment.
• Strongwritten and verbal communication skillsin both Chinese and English.

Bonus Points if You Have

• Proven ability tomanage multiple tasks prioritize effectively and coordinate with crossfunctional teams.
• Detailoriented structured and comfortable working with data processes and approvals.

What Makes You Eligible

• Willingness to work in an office.
• Excellent time management skills.

What We Offer

• Flexible work environment allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman products (JBL HARMAN Kardon AKG etc.).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Access to HARMAN Campus Fitness Center and Cafeteria.
• Be Brilliant employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.