Amazon Connect Solutions Architect

San Antonio, TX - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

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Position: Amazon Connect Solutions Architect
Location: San Antonio TX(Hybrid)
Duration: Long Term

Job Description:
We are seeking an Amazon Connect Solutions Architect to design and lead cloud based contact center solutions using Amazon Connect and AWS services. This role focuses on architecture integration and technical leadership for enterprise customer experience platforms.

Key Responsibilities
Architect end to end Amazon Connect contact center solutions
Translate business requirements into scalable AWS architectures
Design IVR call routing omni channel and customer experience flows
Lead integrations with CRM systems and third party platforms
Define AWS security scalability resiliency and cost optimization practices
Guide development teams on Lambda Lex APIs analytics and best practices
Support migrations from legacy contact center platforms

Required Qualifications
5 years of experience in contact center or cloud architecture
Strong hands on expertise with Amazon Connect
Deep knowledge of AWS services (Lambda IAM S3 DynamoDB API Gateway CloudWatch)
Solid understanding of contact center concepts (IVR ACD CTI reporting)
Excellent stakeholder communication and solution design skills

Preferred
AWS Certified Solutions Architect
Experience with Contact Lens Amazon Lex and CRM integrations
Background with CCaaS platforms (Genesys NICE Avaya)

Best Regards

Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151

a text-decoration: none; color: #464feb; tr th tr td border: 1px solid #e6e6e6; tr th background-color: #f5f5f5; Position: Amazon Connect Solutions Architect Location: San Antonio TX(Hybrid) Duration: Long Term Job Description: We are seeking an Amazon Connect Solutions Architect to de...