SAP SDLE AMS Consultant

SAP SD/LE AMS Consultant

Location: Avon Lake Ohio(Onsite)

Contract-6 Months

Mandatory Skills : SAP SD ECC

Good to Have Skills : SAP SD S/4HANA

Job Description

• Lead end-to-end SAP SD/LE (ECC) module activities including configuration production support and functional enhancements.
• Own and manage Order-to-Cash processes including sales order processing pricing shipping (LE) billing returns and customer master data management.
• Oversee and manage integration points with SAP MM FI/CO WM and PP modules.
• Ensure adherence to audit compliance data governance and data consistency standards.
• Collaborate closely with cross-functional teams including ABAP Basis middleware teams and business stakeholders to deliver robust solutions.
• Monitor and support batch jobs IDoc processing output determination EDI and interface integrations.
• Prepare functional specifications validate technical designs and coordinate custom developments with technical teams.
• Support UAT integration testing cutover activities system deployments and upgrades.
• Maintain and update documentation including configuration documents SOPs KT materials and run books.
• Use ITSM tools such as ServiceNow or Remedy for incident problem and change management activities.
• Drive continuous improvement initiatives identify recurring issues and recommend preventive and optimisation solutions.

Roles & Responsibilities

• Experience: 11 15 years
• Provide L1 to L3 application support for SAP SD/LE (ECC) ensuring issues are resolved within defined SLA timelines.
• Execute functional configuration changes minor enhancements and change requests aligned with business needs.
• Guide and support end users on SAP SD/LE transactions processes and functional queries; conduct user training as required.
• Categorise prioritise and manage incidents and service requests; escalate unresolved issues and provide clear status communication to stakeholders.
• Lead AMS delivery and support multi-client environments while ensuring high levels of customer satisfaction.
• Act as a bridge between business users support teams and technical teams to analyse and resolve complex functional issues.
• Monitor system performance perform root cause analysis and implement preventive measures for recurring incidents.
• Mentor junior consultants and independently manage multiple priorities in a fast-paced support environment.
• Maintain strong stakeholder management communication and leadership throughout the AMS lifecycle.
• Ensure adherence to ITIL processes AMS governance frameworks and organisational best practices.

Key Skills & Competencies

• Strong hands-on expertise in SAP SD and LE (ECC)
• Deep understanding of Order-to-Cash and Logistics Execution processes
• Experience in AMS delivery models and ITIL-based support
• Knowledge of integrations IDocs EDI and cross-module flows
• Excellent communication skills with the ability to work onsite with client stakeholders