Assistant Manager Quality Assurance

Were looking for an Assistant Manager-Quality Assurance to join our Quality this role you are responsible for the day-to-day operations of the Quality Assurance team according to the scope of work and service level requirements. Duties include hiring managing performance and developing strategic approaches to act on any identified needs. Aside from providing support motivation coaching and development to direct reports this role also evaluates and implements company policies and procedures.

Key Responsibilities:

• Manage the teams day-to-day operation to ensure that QA SLAs are met
• Manage capacity and resource plans
• Review team and individual performances and create development and corrective action plans
• Review collect and summarize business reports
• Maintains a strong working relationship with BU stakeholders
• Ensure audit CAP requirements are met

Qualifications:

• High School/Senior High/Vocational Course/1-year completed in a Bachelors program with relevant work experience of at least 2 years; Bachelors Degree holders are welcome to apply
• Experience:At least one to two years of relevant experience
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Minimum Skills to Hire/Must Haves:

• Must have at least one year tenure in their current position
• Have proven record of solid job performance
• Should not have any attendance issues or disciplinary action in the past 12 months
• Must meet job expectations and pass all performance metrics in their current unit
• Have shown commitment to continuous learning - completion of any skills development training (Presentation skills Business Writing etc)
• Have demonstrated high interest and passion for quality assurance improvement in current / previous teams
• Nice to have: significant work experience in the area of Policy Admin Services Quality Assurance and/or supervisory experience

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .