Executive, Distribution Services

Reporting to the Partnership Operations Team Lead you will support our distribution channels by ensuring that business processes are supported and robust. You will participate in business process improvement initiatives and play an integral role in ensuring that day-to-day distribution operations workflows are smooth and enhancements meet business needs.

Position Responsibilities:

• Review the efficiency and effectiveness of the teams business processes and identify opportunities for improvements to help optimize distribution partners experience.

• Provide operational support for rep code and account creation as well as maintenance.

• Conduct channel administration activities including channel set-up and maintenance listing updates and execution and review of active and orphaned policy re-assignments.

• Reply and follow up on queries from distribution partners including collaborating with SMEs from other business units to investigate and resolve production issues.

• Ensure proper documentation and regular reviews of standard operating procedures (SOPs) and record management for audit purposes.

• Provide subject matter expert (SME) input and review user stories to ensure that business requirements are fulfilled.

• Conduct user acceptance testing (UAT) for system enhancements pertaining to business initiatives and process improvements.

Required Qualifications:

• Minimum 1 - 3 years experience in life insurance industry

• Strong MS Excel skills including use of pivot tables and common functions

• Good project management and business analysis skills

• Excellent communication skills

• Ability to multi-task and adapt to change

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .