Manager-Technical Operations Center (TOC)

Who We Are

2K is headquartered in Novato California and is a wholly owned label of Take-Two Interactive Software Inc. (NASDAQ: TTWO). Founded in 2005 2K Games is a global video game company publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2Ks portfolio of world-class games across multiple platforms include Visual Concepts Firaxis Hangar 13 CatDaddy Cloud Chamber 31st Union HB Studios and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in todays most popular gaming genres including sports shooters action role-playing strategy casual and family entertainment.

Our team of engineers marketers artists writers data scientists producers thinkers and doers are the professional publishing stewards of 2Ks portfolio currently includes several AAA sports and entertainment brands including global powerhouse NBA 2K renowned BioShock Borderlands Mafia Sid Meiers Civilization and XCOM brands; popular WWE 2K and WWE SuperCard franchises TopSpin 2K25 as well as the critically and commercially acclaimed PGA TOUR 2K

At 2K we pride ourselves on creating an inclusive work environment which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions even if they dont meet every requirement for the role. If youre interested in the job and think you have what it takes to work at 2K we encourage you to apply!

We are a fast-moving technology organization that delivers 24/7 technical operations and infrastructure support for our products platforms and internal systems. Our Technical Operations Center (TOC) is the frontline for stability visibility and actionowning live monitoring incident response service requests and operational readiness across everything we run. Our teams thrive on clarity urgency and the relentless pursuit of operational excellence.

What We Need

Were seeking a TOC Manager to lead our global Technical Operations Center and drive a modern operations strategy that combines automation resilience and responsive human oversight. Reporting to the Director of Technical Operations this leader will oversee a team that manages real-time systems monitoring incident response service request fulfillment problem analysis and launch readiness for new product rollouts. Youll play a critical role in ensuring that our platforms perform at their besteven under pressure.

What You Will Do

• Lead and manage the TOC team responsible for 24/7 monitoring service request fulfillment incident response escalation and communications.
  
  
• Design and maintain an efficient team structure and shift rotation to guarantee continuous coverage and clear incident ownership.
  
  
• Own and optimize processes for incident management service request triage and problem management aligning to ITIL-based practices.
  
  
• Drive operational support for product launches ensuring playbooks monitoring and on-call coverage are in place pre-launch.
  
  
• Collaborate with Engineering SRE QA Live Services and Support teams to ensure end-to-end operational visibility and readiness.
  
  
• Coordinate with Product and Program Managers to ensure TOC engagement in go-live checklists cutover plans and stability monitoring post-launch.
  
  
• Define track and report on KPIs and operational health metrics (MTTA MTTR SLA adherence service request backlog root cause trends).
  
  
• Champion continuous improvement across tools runbooks workflows and team trainingensuring that lessons learned become implemented solutions.
  
  
• Partner with tooling teams to identify automation opportunities and improve alerting quality and signal-to-noise ratio.
  
  
• Maintain strong documentation across runbooks escalation guides and readiness templates.
  
  

Who We Think Will Be a Great Fit

• Experienced leader of 24/7 operations teams (TOC NOC SRE support or similar) with a deep understanding of infrastructure operations and systems monitoring.
  
  
• Background in service request and problem management including tracking tools and frameworks like ITSM ITIL or custom operational models.
  
  
• A process thinker with a bias toward automation and measurable improvement.
  
  
• Skilled communicator with the ability to drive clarity and calm in high-pressure situations.
  
  
• Proven success leading readiness for major launches operational cutovers or live product events.
  
  
• Strong familiarity with operational tooling (e.g. PagerDuty Datadog Splunk ServiceNow Grafana Jira).
  
  
• Effective people leader: coaching feedback delegation and team culture building.
  
  
• Detail- and data-driven: able to report on trends drive action plans and present insights to technical and executive stakeholders.
  
  

What we offer you:

• Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
• Work Hard Enjoy Life.Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties our Office gaming spaces game release events monthly socials and team challenges.
• Benefits. Benefits include but are not limited to; Discretionary bonus Provident fund contributions 15 medical insurance top up options and access to Practo online Doctor consultation App Employee assistance program 3X CTC Life Assurance 3X CTC Personal accident insurance childcare services 20 days holiday statutory holidays
• Perks. Gym reimbursement up to INR1150 per month wellbeing program with the chance to earn up to $93 per annum charitable giving program access to learning platforms employee discount programs plus free games and events!

As an equal opportunity employer we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform their essential job functions and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing only use accounts.

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