Helpdesk Technician II
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
***This position must be filled by a candidate located in the Metro Detroit area. Training will be on-site for 2-3 weeks and employees may be required to report to the Troy MI location on occasion**
Who we are
For 30 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 25000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.
Job Responsibilities:
- Provide professional end-user support via telephone email or web submits
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Track incidents and calls including but not limited to entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly
- Exceptional Customer Service Skills
- Experience with Networking:
- VPN Troubleshooting
- Modem Troubleshooting
- Ability to maintain a professional demeanor
Skills Licenses Knowledge Education and Training Requirements:
- High school diploma or equivalent required
- 2 years of relevant experience
- Exceptional customer service skills
- Software Experience:
- Active Directory
- Citrix
- ServiceNow
- Webex Teams/Meetings
- Adobe
- PowerBI
- Salesforce
- WorkspaceONE
- InTune
- Android
- iOS
- O365
- Hardware Experience:
- Dell
- HP
- Cisco Meraki
- Samsung
- Apple
- Polycom
- Honeywell
- Networking Experience:
- VPN
- Modems
- Additional peripherals (printers scanners mobile devices)
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training
#LI-BH1
#LI-ONSITE
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
