Deskside Technician II

Hercules, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Three years IT deskside support experience in an international environment
Experience supporting Windows OS Microsoft Office smart phones A/V conferencing systems printers and PC hardware
Able to uphold a positive attitude at all times even under stressful conditions
Experience supporting remote facilities and users
Ability to follow directions of next level support teams when providing Smart Hands support
Excellent verbal and written communication skills
Ability to communicate technical information to nontechnical people
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
Deskside / desktop / end-user computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks
High school diploma (required)

Desired Characteristics

A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

#LI-LG1

#LI-ONSITE

Required Experience:

Job DescriptionWho we areStefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing t...

Job Description

Who we are

What will you do

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices printers scanners wireless VPN etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs spare parts and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the clients ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup restoration and migration of user data
Smart Hands support with networking server and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

What do you need to succeed

Three years IT deskside support experience in an international environment
Experience supporting Windows OS Microsoft Office smart phones A/V conferencing systems printers and PC hardware
Able to uphold a positive attitude at all times even under stressful conditions
Experience supporting remote facilities and users
Ability to follow directions of next level support teams when providing Smart Hands support
Excellent verbal and written communication skills
Ability to communicate technical information to nontechnical people
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk bend stand for long hours and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
Deskside / desktop / end-user computer experience ideally in a corporate environment
Proven ability to handle challenging rapid-response user support
Proven ability to balance prioritize and organize multiple tasks
High school diploma (required)

Desired Characteristics

A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;

#LI-LG1

#LI-ONSITE

Required Experience:

Apply Now

About Company

Stefanini Group

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more

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