Quick Service Restaurants (QSR) Manager Eataly Chicago

Eatalys bustling marketplaces contain a variety of quick service counters featuring coffee and drinks pastries and gelato pizza and focaccia paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters.

The QSR Manager is responsible for the daily operations and overall performance of the Quick Service Restaurant (QSR) business. This role emphasizes operational excellence financial performance and team execution while ensuring compliance with food safety coffee service and production standards. Reports directly to the Store Operations Manager and supervises the QSR staff of service leads baristas and sales associates.

• Maintains a steady leadership presence on the floor during peak periods interacting with guests team members and vendors to ensure Eatalys operations are running smoothly efficiently and high hospitality standards are met
• Drive accountability for performance food safety and operational execution across the team
• Supervise and support Assistant Manager and hourly team members.
• Build and manage team schedules in alignment with labor budgets and productivity targets
  Monitor and manage cost of goods (COGS) waste and overall financial performance
• Oversee ordering inventory management and vendor coordination with emphasis on coffee and beverage supplies
• Monitor production consistency for all menu items including specialty coffee and beverage offerings
• Review and analyze weekly reports (sales labor productivity) and implement action plans as needed.
• Partner with HR and Store Leadership on hiring training and staffing decisions
• Ensure full compliance with Serve Safe standards and Bassett health safety and sanitation protocols
• Partner cross-functionally with other department leaders to ensure operational alignment supporting store-wide initiatives and operational priorities
• Performs other duties as required or assigned

Qualifications :

• 3 years of experience in food service or retail operations leadership.
• Serve Safe and Bassett certification required
• Hands-on experience with Italian coffee service Bassett coffee production and QSR food production
• Strong understanding of labor management inventory and financial controls
• Ability to thrive in a fast-paced high-volume environment

Compensation for this role is $60000-$65000 per year.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting
• Ability to operate equipment such as manual espresso machine drink blender and cash register

Additional Information :

• Medical Dental Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation religion national origin age disability or any other characteristic made unlawful to consider by applicable federal state or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eatalys policy to comply with all applicable federal state and local laws regarding consideration of unemployment status salary history credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity please advise Human Resources if you require accommodation.

Remote Work :

No

Employment Type :

Full-time