Client Success Manager (New York) Audigent (Hybrid)

Audigenta part of Experian is the leading data activation curation and identity platform. Audigents pioneering data platform unlocks the power of privacy-safe first party data to maximize addressability and monetization of media at scale without using cookies. You will report to the Head of Strategic Accounts. As one of the industrys first data curation platforms powered by its unique identity suite (Hadron ID) Audigent is transforming the programmatic landscape with its SmartPMP ContextualPMP and CognitivePMP products which use artificial intelligence and machine learning to package and increase consumer-safe data with premium inventory supply at scale.

What Youll Do

As a Client Success Manager on our Strategic Accounts team youll support the management and growth of Audigents enterprise clients. Working with Sr CSMs and Account Directors youll help build client strategies manage daily account operations and ensure exceptional service delivery. You will learn the programmatic advertising ecosystem while developing skills in client management data analysis and strategic account growth. Location: New York NY. This is a hybrid role whereby the expectation is to work in our NYC office 2-3 days per week.

Responsibilities

Client Support & Account Management

• Support senior team members in managing strategic client relationships
• Help with daily client communications and requests
• Help prepare and deliver performance updates QBRs and campaign reports
• Participate in client calls and meetings taking detailed notes and following up on action items
• Maintain Deal Libraries targeting strategies and account documentation

Campaign Execution & Analysis

• Support implementation of PMP deals and data segment activations
• Monitor performance of data solutions and identity products
• Help analyze audience insights and campaign effectiveness
• Help create client-facing reports and presentations
• Track Indicators and maintain performance dashboards
• Support delivery of audience analysis and recommendations

Coordination

• Coordinate with our teams (Product Solutions Marketing) on client requests
• Help gather and document client feedback for product improvements
• Support account planning projects
• Help identify upsell opportunities within existing accounts

Learning

• Develop expertise in programmatic advertising and the Audigent & EMS product suite
• Learn to identify client needs and recommend appropriate solutions
• Build understanding of market trends audience insights and competitive landscape
• Participate in training sessions and industry events

Qualifications :

• 0-3 years of experience in account management client success or digital advertising
• Bachelors degree or equivalent practical experience
• Career aspirations in advertising technology and digital media
• Experience with basic digital advertising concepts
• Proficiency in Excel (can perform complex functions)
• Experience working with data and create basic reports
• Stay up to date with industry trends in programmatic advertising DSPs and data platforms
• Experience analyzing data and identify patterns
• Previous experience in ad tech media or marketing
• Familiarity with programmatic advertising concepts
• Experience with client-facing roles
• Travel Required: Occasional travel for client meetings and events

Additional Information :

Benefits/Perks:

• Great compensation package and sales incentive plan
• Core benefits including full medical dental vision and matching 401K
• Flexible work environment ability to work fully remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity. #LI-Hybrid

Remote Work :

No

Employment Type :

Full-time