Customer Relationship Executive
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Coordinating auditor schedules and managing client requests and updates to auditor schedules.
Specific responsibilities:
Scheduling
- Identify jobs due for surveillance and ensure all jobs are scheduled and invoiced.
- Raise and obtain approval for concession suspension and withdrawal of certification where required
- Coordinate with Technical Experts/Subcontractors and manage related documentation and approvals including payment arrangements.
- Schedule auditor assignments for initial audits surveillance renewals and training sessions.
- Collaborate with clients for the submission of Quality Manuals/Quality Plans (if off-site).
- Arrange access passes for jobs on Jurong Island.
- Send job confirmations to clients for initial renewal and surveillance audits.
- Organize ferry tickets visa and transport to Batam/Bintan and Malaysia (if required).
- Coordinate with affiliates for international audit jobs.
Auditor Schedule Update
- Update allocated auditor information on CertIQ.
- Maintain timely updates of auditor schedules on CertIQ.
- Record changes in contact information or addresses on CertIQ.
Monthly Reporting
- Provide comments on overdue schedules concessions and suspension reports.
- Update surveillance figures on CertIQ and relevant folders
Qualifications :
- Min Diploma in Management or related fields
- Min 3 years of administration duties
Additional Information :
- Proficient in MS Office especially Excel
- Ability to work independently.
- Excellent customer service skills.
- Hardworking detail-oriented and meticulous.
- Strong communication negotiation and interpersonal skills.
- Proficient in administrative skills.
- Capability to produce timely and accurate monthly reports.
Remote Work :
No
Employment Type :
Full-time
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
