Lead Commercial Operations IBT

Role Purpose

To lead and govern endtoend backend operations for Dr. Reddys Institutional Business (IBT) covering Corporate Hospitals (HospiBiz) Government / Tender Business( InstiBiz) and Modern Retail Pharmacy Chains & Online accounts (RetailBiz) ensuring process excellence compliance system robustness and operational reliability while enabling frontend business teams to drive sustainable growth.

Key Accountabilities

1. IBT Backend Operations

• Own backend execution for all IBT channels including:
  • Order management billing accuracy pricing & rate validation
  • Contract adherence scheme/discount governance and dispatch coordination
• Ensure alignment to IBT SOPs internal controls and audit requirements.

2. Government & Tender Operations

• Endtoend operational ownership of Central/State Govt tenders:
  • Tender documentation submissions rate loading LOA compliance
  • Supply adherence LD/penalty monitoring and auditready records
• Act as custodian of tender governance and compliance discipline.

3. Corporate Hospitals & Modern Trade Support

• Backend support for corporate hospitals and large pharmacy chains/Epharmacy :
  • Contractual pricing compliance rate uploads and account reconciliations
  • SLA adherence and issue resolution to ensure service consistency.

4. Compliance & Regulatory Governance

• Ensure 100% compliance to internal policies IBT SOPs regulatory norms and audit standards
• Proactively identify operational risks and implement preventive controls
• Support internal statutory and management audits.

5. Systems SFE & IT Enablement

• Serve as IBT SPOC for IT systems including SAP SFE tools dashboards and MIS platforms
• Support data accuracy access governance UATs enhancements and issue resolution
• Partner with IT to improve automation reporting and analytics.

6. MIS & Performance Reporting

• Drive robust IBT MIS dashboards and analytics for leadership reviews
• Ensure timely accurate and insightdriven reporting.

7. People Leadership

• Lead develop and performancemanage a team of 1820 backend associates
• Set clear KRAs productivity benchmarks and capabilitybuilding plans
• Build a culture of process discipline ownership and continuous improvement.

8. Stakeholder Management

• Act as a strong backend partner to Sales Finance Supply Chain IT Legal and Compliance teams
• Ensure seamless crossfunctional coordination with minimal business disruption.

Qualifications :

• 1015 years of progressive experience in Commercial Operations 
• Significant exposure to pharma / healthcare / life sciences commercial models
• Hands-on leadership experience managing multi-functional teams or COEs

Remote Work :

No

Employment Type :

Full-time