External Enablement Specialist

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits and Life at HUB24

Learn more about our employee benefits HERE.

Job Summary:

The External Enablement Specialist is responsible for designing creating and maintaining highquality external enablement and change management resources that support client adoption engagement and longterm value realisation.

This role partners closely with internal stakeholders to ensure clients are equipped with clear consistent and effective learning assets that align to product capabilities best practices and organisational change principles.

Responsibilities:

Enablement & Learning Content

Design develop and maintain a suite of clientfacing enablement resources including eLearning guides playbooks and quickreference materials.
Translate complex product and process concepts into simple actionable guidance for external audiences.
Apply adult learning and change management principles to create practical engaging and outcomefocused content that supports client adoption.
Ensure all enablement materials are accurate up to date and aligned with product functionality messaging and client needs.
Continuously improve content based on client feedback usage insights and evolving business priorities.

External Enablement & Education

Collaborate with Product Marketing Growth Implementation and Client Success teams to identify external enablement needs.
Support the development of clientfacing assets such as implementation plans QBR decks and adoption or maturity frameworks.
Plan create and deliver external enablement initiatives including educational webinars aligned to client needs and product priorities.
Establish and maintain content standards and templates to ensure consistency across external enablement materials.
Support successful external product launches through coordinated enablement and education.

Tools & Platform Administration

Own the administration and optimisation of enablement tools ensuring content is easy to find well structured and consistently maintained.
Manage platforms such as LMSs eauthoring tools digital adoption tools (e.g. inapp guidance) and knowledge management systems.
Monitor engagement and effectiveness across enablement platforms and use insights to improve learning experiences.

Requirements:

Experience in enablement learning & development change management or client education
Proven ability to design and deliver external learning content for diverse audiences
Strong understanding of adult learning principles
Experience administering LMS platforms and eauthoring tools
Excellent written and verbal communication skills
Strong attention to detail and content accuracy
Experience working in SaaS financial services or technologyenabled service environments (preferred).

The Recruitment Process

Acknowledgement email once your application has been submitted.
Our Talent team will start reviewing your application. If unsuccessful you will be notified.
If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.
If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.
Should you require any accommodations to the recruitment process please email and one of our team will contact you.
Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.
Communication of outcomes to successful and unsuccessful candidates and feedback provided.

*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.

2024 CircleBackInitiative Employer we commit to respond to every applicant.

Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on theBOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative

HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you

Required Experience:

HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.At HUB24 we empower our employees to bring their ideas and creativity to work. Rather tha...