IT Field Technician

At Dutch Miller Auto Group we pride ourselves on delivering exceptional service to our customers and fostering a dynamic supportive environment for our employees. As our dealership footprint continues to grow we need robust reliable technology infrastructure to keep our operations running smoothly. We are currently seeking a dedicated hands-on IT Field Technician to join our technology team and support our locations across the region.

As an IT Field Technician you will be the boots on the ground for our IT department. You will be responsible for installing maintaining and troubleshooting network infrastructure and general IT systems across multiple Dutch Miller Auto Group locations. This is a highly active hands-on role that goes beyond sitting at a deskyou will run cable operate lifts and ensure our dealerships have the connectivity they need to succeed.

Please note: This position requires regular travel including out-of-state trips and overnight stays as well as significant physical activity and schedule flexibility.

Key Responsibilities

• Network Installation & Maintenance: Deploy configure and maintain network infrastructure across all locations. We utilize the full Ubiquiti tech stack so you will be working extensively with their ecosystem.

• Cable Management: Run pull terminate and test network cabling (Cat5e/Cat6 fiber optics) throughout dealership showrooms offices and service bays.

• Hardware Deployment: Install configure and troubleshoot general IT equipment including desktop PCs printers phones and point-of-sale systems.

• Site Surveys & Troubleshooting: Diagnose hardware and network issues on-site and perform necessary repairs or upgrades to minimize downtime.

• Vendor Coordination: Work with ISPs and third-party vendors during new site builds or major network upgrades.

• Documentation: Maintain accurate records of network layouts hardware inventory and cabling pathways for each location.

Schedule Travel & Physical Demands

• Travel: Must be willing and able to travel frequently to various dealership locations. This includes out-of-state travel and overnight stays as needed.

• Schedule Flexibility: Overtime may be required to complete after-hours upgrades or minimize business disruption. Participation in on-call schedules is required to handle critical system outages.

• Physical Demands: This role is physically demanding. You must be able to:

  • Routinely lift and move equipment weighing up to 50 lbs.

  • Engage in frequent stooping kneeling bending and crawling in tight spaces (e.g. drop ceilings server closets).

• Working at Heights: Must be entirely comfortable climbing and working on tall ladders.

• Heavy Equipment Operation: Experience or willingness to learn how to safely operate mechanical lifts (scissor lifts boom lifts) for high-elevation cable running and equipment installation.

Qualifications

• Previous experience in the IT field support network installation or low-voltage cabling.

• Hands-on experience and strong familiarity with IT systems (Ubiquiti technology stackUniFi Network Protect etc. is a plus.)

• Strong understanding of fundamental networking concepts (LAN/WAN TCP/IP switches routers Wi-Fi).

• Proficiency with hand and power tools required for mounting hardware and running cable.

• A valid drivers license with a clean driving record (company vehicle or mileage reimbursement provided).

• Excellent problem-solving skills and the ability to work independently in the field.

• Strong communication skills to interact professionally with dealership staff and management.

• Security Clearance: Must be able to successfully pass a comprehensive security and background check prior to employment.