Senior Retention Manager

At TripleTen we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla Spotify PlayStation Google and Microsoft. Over 25000 students have already chosen TripleTen to transform their careers.

Were hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment.

This is a hands-on management role for someone who knows how to close high-ticket sales motivate a team and hit KPIs fast. Youll be at the frontline of saving clients and revenue while shaping the future of our retention strategy across our students.

• Own team KPIs monitor results daily identify gaps and implement action plans to hit targets
• Lead coach and develop the retention team through regular trainings call reviews and structured performance improvement
• Build and maintain scripts playbooks and objection-handling frameworks to continuously raise team standards
• Handle escalated and critical customer cases independently making final decisions on complex retention scenarios
• Report on retention performance to leadership analyze trends and provide data-driven recommendations

• A chance to build and lead a high-performing team from day one.
• Transparent KPIs fast feedback loops and full ownership of your domain.
• A supportive mission-driven company helping thousands of people transform their careers.
• A culture built on speed accountability and impact no bureaucracy just results.
• Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
• Dynamic Team: Join a diverse global team with experience across tech ed-tech and various industries.
• Modern Workspace: We use digital tools like Miro Notion and Google Workspace for seamless collaboration.
• Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Requirements:

• 3 years of experience in B2C sales retention or client-facing roles preferably with high-ticket services.
• Proven track record of closing deals overcoming objections and recovering high-risk clients.
• At least 2 years of experience managing teams up to 10 people you know how to coach track KPIs and drive accountability.
• Fluent in English (C1).
• Highly organized operationally sharp and motivated by results and speed.
• Strong communicator with emotional intelligence resilience under pressure and a love for growth.

Bonus Points

• Experience in EdTech bootcamps or fast-growth startups.
• Familiar with tools like HubSpot Zendesk Aircall Looker or other CRM/reporting platforms.
• Background in client recovery churn reduction or high-volume case management.