Senior Product Manager

This role is based in Sydney with 2-3 days a week in office in Surry Hills.

Why this role exists:

Everlab is building the platform to look after peoples health for their entire lives. Not just an app but the infrastructure to connect every available healthcare service give people comprehensive data on their health and deliver truly personalised care.

Were growing extremely fast but right now the team is still lean the problems are genuinely hard and were about to scale locally and globally. This is a great moment to join us.

Were hiring Senior/Staff/Lead/Principal Product Managers who can own a product domain end-to-end and drive it from problem to impact. Not just ship features but close the loops track adoption iterate. Communicate the value of what shipped to the teams who need to act on it.

This role sits at the intersection of engineering clinical operations and design. The problems youll solve arent purely digital - they have real-world consequences for clinicians members and the operations team that holds everything together. If youve only ever shipped software in a vacuum this will feel different. If youve worked in environments where product success depends on what happens after the code is deployed youll feel right at home.

What youll do:

• Own a product domain and drive it to impact Take full ownership of a product area from discovery through delivery through adoption. Youll frame problems design solutions write specs that engineers can build from ship milestones and then stay with it - tracking whether members and clinicians are actually getting value from what you shipped.

• Raise the bar on craft taste and the tiny details Care deeply about the last 5%: wording information hierarchy edge cases loading states and the overall feel of the experience. Youll bring strong judgment on what good looks like and push for member-delighting quality where it matters most.

• Drive projects end-to-end at pace Keep teams unblocked with clear next steps - no one should ever be waiting around wondering what to do. Escalate blockers early and know who to go to for a decision rather than letting things stall. You set the tempo.

• Work across engineering clinical and operations - not just Design and Engineering At Everlab product decisions ripple across clinical workflows operational processes and member experiences. Youll align stakeholders across these functions navigate competing needs and drive to a viable solution. The messy operational middle isnt someone elses problem its yours.

• Translate member and clinician pain into real solutions Go beyond the literal request. Use Jobs-to-Be-Done thinking direct customer exposure (calls clinic visits support tickets) and lightweight discovery to uncover the actual problem before jumping to a solution. Run experiments to de-risk bets before going deep.

• Ground decisions in evidence Use clear written thinking AI and data to answer questions. You dont wait for a data team to pull a report - you ask your own questions and bring evidence to the table. Cut scope to protect timelines without sacrificing outcomes. Phase work to ship the smallest thing that proves the bet.

• Roll up your sleeves At Everlabs stage nothing is beneath you. Youll triage a queue fill a process gap jump into a clinical workflow or run an ops task if thats what moves the needle. The willingness to do the non-glamorous work is non-negotiable.

What youll bring:

Experience & background

• 5 years in product management in startup or scale up companies with experience shipping product in environments where cross-functional execution matters - operations-heavy healthcare logistics marketplace or similarly complex domains

• Track record of owning projects end-to-end: from problem framing through delivery through measuring impact. You can point to something you shipped and explain what happened after launch not just before

• Experience working directly with non-engineering stakeholders - ops teams clinicians customer-facing teams - and navigating trade-offs between their needs

• Familiarity with analytics and observability tools (e.g. Hex PostHog Datadog Mixpanel or similar) - youre comfortable answering your own data questions

Skills & mindset

• You think end-to-end. When you see a feature you also see the onboarding flow the ops process the clinician workflow and the follow-up nudge that makes it actually work

• You have product taste. You can articulate what delight means in practical terms make good calls on polish vs scope and hold a clear vision for how the experience should feel over time

• You write clearly. Your specs tickets and briefs are sharp enough that engineers know exactly what to build and stakeholders know exactly why

• You make calls with incomplete information and sense-check with the right people. You dont let perfect be the enemy of shipped

• You proactively share context and updates before being asked. When something ships you communicate not just its live but why it matters and what teams should do differently

• Youre comfortable with ambiguity. You can take a vague problem structure it and drive toward a solution without waiting for someone to hand you a brief

Who you are

• Someone who closes the loop. You dont consider something done at launch - you follow up to see if its working and iterate when its not

• Youve done the unglamorous work at a startup or fast-moving company and it didnt bother you. You understand that at this stage the PM is often the person who fills the gap between what the system does and what the member needs

• You care about the people on the other end of what you build - the member reading their results at midnight the clinician who has 28 minutes to cover everything the ops coordinator juggling 50 service requests

• Youre curious about healthcare even if its not your background. Youre the kind of person wholl shadow a clinic day in your first week because you want to understand what youre building for

• You want to do work that matters. Building a feature that helps someone catch a health risk early is more motivating to you than optimising a checkout funnel

Working at Everlab:

• Do work that matters: Were building the future of preventive health. Use your skills to prevent disease improve access to personalised care and reduce pressure on the health system.

• Work-life flexibility: Hybrid working with 2 to 3 days in the office plus flexibility to manage life beyond the 9 to 5 when it matters.

• Experience Everlab as a customer: Full access to the Everlab health program provided after successfully passing probation.

• Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

• People youll love working with: A welcoming mission-driven team of smart thoughtful people doing meaningful work.