SMB Account Manager

About Us

native is a fast-growing innovative company dedicated to transforming the student experience by connecting world-class brands with students on campus and beyond.

Our student advertising platform unifies the on-campus advertising opportunity making it easy for brands such as Deliveroo Samsung and Lloyds to connect meaningfully with student audiences across the UK.

With a unique mix of local regional and national advertisers native combines the scale of a national footprint with the power of highly targeted student communities. Our tailored advertising propositions help brands deliver short-term campaign success while driving long-term customer acquisition.

The market opportunity is significant. native is the market leader in on-campus advertising and as our client base continues to scale we are evolving our commercial model to build deeper expertise stronger partnerships and more repeatable growth.

The Opportunity

The SMB Account Manager is responsible for managing a high-volume portfolio of Small and Medium Business advertisers focusing on retention repeat spend and account growth.

This role is intentionally category-based. Success comes from strong product knowledge clear communication and the ability to manage multiple accounts efficiently.

Youll help SMB clients get value from native quickly run effective campaigns and return again.

What Youll Be Working On

• Managing a high-volume portfolio of SMB advertisers with clear revenue and retention targets
  Acting as the primary point of contact for your accounts ensuring a smooth and positive client experience

• Advising clients on suitable native products and packages based on their goals and budgets

• Renewing upselling and crossselling activity in a straightforward value-led way

• Working closely with Campaign Management to ensure campaigns are delivered accurately and on time
  Responding quickly and clearly to client queries and requests

• Managing pipeline renewals and forecasting accurately via CRM tools

What Were Looking For

• Experience in account management sales support or customer-facing roles

• Comfortable managing multiple accounts and priorities at pace

• Clear confident communicator who can explain products simply and effectively
  Commercially aware and comfortable having pricing and renewal conversations

• Organised and process-driven with good attention to detail

• Resilient and adaptable you dont get flustered by volume or change

• Curious and proactive in spotting opportunities for account growth

Why This Role Works

This role is about consistency and momentum not complexity.

If someone enjoys:

• helping clients succeed quickly

• managing lots of relationships at once

• working in a fast-moving structured environment
  

Whats in it for you

Pension contributions of 5%

25 days off (excluding bank holidays)

Day off on your birthday

Share Options for all

Work from home set-up budget

Season Ticket Loan Scheme

Paid maternity paternity adoption or shared parental leave

Equal Opportunity Statement

We are actively creating an equitable environment for everyone at native to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.