Automotive Service Lane Assistant

This position assists with rental vehicles throughout the location.

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington DC Baltimore and Richmond!

Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands across over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!

We dont take a one-size-fits-all approach to our employeesBenefits. Our programs are designed to improve your life at work and at home.

• Health Vision and Dental Insurance
• Start earning PTO on your 1st day of employment
• Paid Maternity & Paternity after one year of employment
• Paid Training
• Career Advancement
• 401(K) andprofit sharing

Sheehy Auto Stores is seeking a motivated enthusiastic professional to join our team as a Service Lane Assistant. In this position you will assist with rentals for service customers.

Responsibilities

• Greet customers and assist with their rental vehicle needs.
• Communicate with appropriate dealership staff about customers arrival and needs.
• Work hand and hand with the service department to keep scheduled appointments on track.
• Answer inbound service calls assisting customers with scheduling and ordering parts.
• Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
• Update or enter new customer information into CRM as appropriate
• Other duties as assigned

Requirements

• Previous dealership experience is a plus!
• Strong verbal and written communication abilities
• Excellent listening skills with keen attention to detail
• Positive and friendly demeanor and enjoy interacting with customers
• Must be able to work in a fast-paced environment
• Ability to pass a pre-employment background screening Motor Vehicle Records check and drug test
• Must have a valid drivers license

Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.