Operations Support Analyst

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

Job Summary:

Job Summary

The Operational Support Analyst (OSA) provides non-technical service delivery support to ensure the efficient accurate and timely execution of customer projects. The OSA acts as a central coordination point between customers commercial teams project managers engineers inspectors laboratories and other internal stakeholders to ensure projects are fully prepared properly documented and ready for execution.

The role supports project intake documentation readiness workflow coordination sample logistics and customer communication throughout the project lifecycle. By enabling operational efficiency and reducing delays or rework the OSA supports CSA Groups commitments to quality safety compliance and customer satisfaction.

Responsibilities

• Manage project intake and preplanning to ensure projects are complete properly documented and ready prior to assignment.

• Serve as a primary customer contact requesting documentation confirming requirements and providing project updates and next steps.

• Review organize and maintain accurate customer and project documentation from quoting through onboarding and execution.

• Apply track and follow up on project holds related to missing documentation or samples until resolution.

• Coordinate project execution with Project Managers Engineers Inspectors Laboratories Commercial Units and Finance teams.

• Maintain project schedules and lineups to support efficient workflows and ontime delivery.

• Coordinate receipt tracking storage shipment and disposition of customer samples including investigation and resolution of delays or missing items.

• Support certification and compliance activities by maintaining accurate project records and profiles.

• Assist with billing inquiries invoice coordination reporting and general administrative support.

• Identify workflow risks issues and opportunities for continuous improvement.

• Procure office and laboratory supplies to support operational needs.

• Manage front desk operations including greeting visitors booking meeting rooms and coordinating refreshments and lunches.

• Maintain the customer welcome center to ensure a professional and wellstocked environment.

• Update communication boards using OptiSigns.

• Manage calendars schedule meetings and provide meeting support including room setup and notetaking as requested.

• Coordinate travel arrangements and prepare expense reports for Product Group Managers as needed.

• Adhere to CSA Group Health Safety and Environment (HSE) policies and participate in required training programs.

Education and Experience

• Associates or Bachelors degree in Business Administration Project Management Operations Communications or a related field or equivalent professional experience.

• Prior experience in an operations support project coordination customer service or administrative role preferred.

• Experience working in a regulated technical laboratory certification or professional services environment is an asset.

• Proficiency with Microsoft Office applications (Outlook Excel Word Teams) required; experience with business systems or project tracking tools preferred.

Skills

• Strong organizational coordination and followup skills with high attention to detail

• Ability to manage multiple priorities deadlines and stakeholders simultaneously

• Customerfocused mindset with the ability to manage professional customerfacing interactions

• Clear and effective written and verbal communication skills

• Ability to work independently while collaborating effectively with crossfunctional teams

• Strong problemsolving skills with a proactive solutionsoriented approach

• Proficiency with Microsoft Office applications and business systems

• Adaptability and flexibility in response to changing priorities and project requirements

• Commitment to quality safety compliance and documentation accuracy

CSA Group is an Equal Opportunity Employer and is committed to diversity equity and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities and differences are respected and valued. Please contact us at if you require accommodation in the interview process.