Bilingual Automotive Service Advisor

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people our customers and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today Holman headquartered in Mount Laurel New Jersey is one of the largest family-owned automotive service organizations in North America with more than 6500 employees across North America the UK and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles Holman is continuouslyDriving Whats Right.

Holman est un leader mondial de lautomobile qui sert à la fois des clients commerciaux et des clients consommateurs. Depuis 1924 Holman a toujours fait ce quil fallait pour ses employés ses clients et la communauté. Lhistoire de Holman a commencé il y a près dun siècle avec une seule concession Ford au New Jersey. Aujourdhui Holman dont le siège social se trouve à Mount Laurel au New Jersey est lune des plus grandes entreprises familiales de services automobiles en Amérique du Nord avec plus de 6500 employés en Amérique du Nord au Royaume-Uni et en Allemagne.

Holman propose une gamme unique de services centrés sur lautomobile notamment la gestion et la location de parcs automobiles la fabrication et laménagement de véhicules la fabrication de composants et les solutions de productivité la distribution de groupes motopropulseurs et les services logistiques lassurance commerciale et personnelle et la gestion des risques ainsi que la vente dautomobiles au détail en tant que lun des plus grands groupes de concessionnaires privés des États-Unis. Guidée par ses valeurs et principes fondamentaux profondément ancrés Holman est continuellement en train de conduire ce qui est juste.

Holman has an outstanding opportunity for a Bilingual Automotive Service Advisor.

• Shift: between 6:00am- 10:00pm (must be flexible within these hours)
• Must have 5 years of hands-on experience in Automotive or Truck Mechanic
• What we offer: Benefits include competitive pay and bonus health dental and life insurance 100% tuition reimbursement based on grade performance Group RRSP on the job training and development and much more.

If youve built your career as a Mechanic Auto Technician or Shop Foreman nows the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fastpaced purposedriven environment offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

What will you do

• Collaborate with internal teams and provide technical support grounded in realworld automotive mechanical experience.
• Assess the necessity scope and accuracy of recommended repairs based on industry standards and handson experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and when appropriate negotiate repairs; document all savings realized.
• Ensure preventative maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Collaborate with internal teams and provide technical support grounded in realworld mechanical experience.
• Contribute positively to team morale and demonstrate professionalism in all interactions.
• Adapt to operational changes while remaining calm professional and solutionfocused under pressure.
• Maintain a professional image strong work ethic and accountability in a fully remote environment.

What are we looking for

• Valid mechanics license 310S or 310T.
• 5 years of hands-on experience in automotive or truck repair
• Bilingual (English/French) required
• 5 years relevant experience in a contact center setting (Asset)
• Post-Secondary Education (i.e. College diploma Certificate or Apprenticeship) (Asset)
• Proficient in MS Office Programs specifically Outlook Word Excel and PowerPoint. (Asset)
• ASE certification or willing to obtain within established timeline set by ARI.

#LI-REMOTE

#LI-GM1

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process upon request in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.