Revenue Cycle Systems Manager

At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

PRIMARY DUTIES AND RESPONSIBILITIES

Operational Leadership & System Stability

• Own daily operational health and availability of RCS billing & coding systems (including athenaIDX & Athena EDI) automation interfaces and batch processes.
• Serve as primary escalation point for system incidents performance degradation and recurring operational issues.
• Lead coordination of incident response rootcause analysis and corrective action plans.
• Oversee daily monthend quarterend and yearend system readiness and monitoring.

Team Leadership & Workforce Management

• Manage coach and develop RCS Systems Analysts and assigned resources.
• Define operating procedures coverage models and escalation paths.
• Manage workload prioritization oncall support crosstraining and continuity planning.
• Perform administrative duties including payroll timeoff approvals performance management and goal setting.

Change Risk & Governance

• Enforce change management standards approvals and documentation for Tier 2 and Tier 3 system changes.
• Ensure auditready system operations supporting SOX SOC HIPAA and security access requirements.
• Maintain operational controls access reviews disaster recovery documentation and policy adherence.
• Partner with leadership on risk identification mitigation strategies and executive reporting.

Automation Interfaces & Batch Operations

• Oversee batch workflows including night jobs TES evaluations extracts interfaces ETM automation scripts and error traps.
• Ensure proactive monitoring alerting and resolution of automation failures.
• Drive automation strategy focuses on efficiency scalability control and cost reduction.

Business Partnership & Communication

• Translate technical issues into clear actionable business impacts for nontechnical stakeholders.
• Provide operational status reporting trending and executive summaries.
• Support UAT implementations and revenue cycle initiatives requiring system engagement.

Platform & Vendor Management

• Act as an operational liaison with AthenaIDX Athena EDI Athena hosting partners KAV Consulting and internal IT teams.
• Manage vendor cases SLAs incident trends and service improvements.
• Coordinate testing validation and readiness for system upgrades patches and enhancements

KNOWLEDGE SKILLS AND ABILITIES

• Strong operational decisionmaking and incident management skills.
• Experience managing audit controls access governance and compliance documentation.
• Proven ability to lead Revenue Cycle or System Application operations in a regulated healthcare revenue cycle environment.
• Deep understanding of medical billing coding reimbursement logic and compliance impacts.
• Ability to balance operational workload projects and strategic initiatives
• Working knowledge of scripting tools including Cache SQL ETM Agent Visual Basic PowerShell WINSCP FTP Windows Task Scheduler and terminal scripting.
• Working knowledge of interface technologies (HCO SUI APIs) and monitoring practices.
• Strong written and verbal communication skills with the ability to present to executives and technical teams

EDUCATION (Required and/or Preferred):

• High School Diploma (Required)
• Bachelor/Master degree (Preferred)

FIELD OF STUDY:

• Not Applicable

WORK EXPERIENCE/QUALIFICATIONS:

• 8 years of experience in Revenue Cycle or Healthcare Systems operations.
• 3 years of leadership operational management or project management experience.
• 2 years of healthcare application support (athenaIDX)or comparable healthcare billing system experience.
• Experience with ServiceNow or comparable ITSM platforms (preferred).

CERTIFICATES AND LICENSES:

• athenaIDX Applications course modules Applicable (preferred but not required)

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Professional setting
• Continuous sitting
• Continuous oral & written communication and listening skills
• Continuous computer use
• Job requires a high level of mental awareness

PRIMARY LOCATION:

• Dallas TX - SCP Office

SECONDARY LOCATIONS:

• Lafayette LA
• Atlanta GA
• Remote

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Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.

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