IT Automation & Support Specialist

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

About the Role

Were looking for a curious hands-on IT Specialist to join our lean IT team. This isnt a traditional helpdesk role we want someone who sees a repetitive task and instinctively thinks I could automate that.

Youll be responsible for keeping our systems running managing access and devices across a mostly macOS environment and contributing to internal tooling projects including AI-assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure reliability or platform engineering.

What Youll Do

• Manage macOS fleet via Kandji MDM deployments policies and our custom OpenVPN setup
• Act as the gatekeeper for access management onboarding offboarding SSO and permissions
• Support Slack and Jira-based IT requests triage issues and resolve them efficiently
• Maintain and administer self-hosted infrastructure firewalls switches and internal services
• Write scripts and lightweight tooling to automate common requests and reduce toil
• Collaborate with our SRE team on infrastructure awareness and escalations
• Document runbooks processes and internal guides clearly and consistently
• Occasionally support Windows and Linux users alongside our primary macOS environment

What Were Looking For

Core IT skills

• Solid macOS administration experience you know the OS not just the UI
• Linux comfort enough to SSH in read logs and not panic
• Experience with MDM tools (Kandji Jamf or similar)
• Identity and access management Okta Google Workspace SSO basics

Scripting & automation

• Scripts & automation you dont need to be a software engineer but you should be comfortable writing and maintaining scripts helping with daily tasks
• Git basics version control your work not just save to Desktop
• Curiosity about AI-assisted development tools (Claude Code Copilot etc.)

Mindset

• You ask why does this keep happening before closing a ticket
• Youre comfortable with ambiguity and can prioritise without hand-holding
• You write things down runbooks notes decisions
• You want to understand how things work not just fix symptoms

Nice to Have

• Experience with Docker or containers at a basic level
• Networking fundamentals: VLANs firewalls switches VPN concepts
• Familiarity with monitoring and alerting tools (Grafana Datadog etc.)
• Exposure to AWS or other cloud platforms
• Any Slack bot webhook or internal tooling project youve built even a small one

What We Offer

• A team that treats IT as engineering not just support
• Real autonomy to build tooling propose improvements and own projects
• Opportunity for engineering progression for the right candidate
• A lean collaborative team where your contributions are visible and valued
• Fully remote working

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Private health Insurance
• 20 days off annually
• Wellhub membership
  
• English Lessons
• Responsibility from day one and professional and personal growth
• Great work environment with a young international team of talented people to work with!
  

If youve automated something that used to take 20 minutes written a script that made your teams life easier or just find yourself wanting to understand how the network actually works wed love to hear from you.

#LI-fulltime