Site Reliability Engineer

Job Summary

As a Site Reliability Engineer you will solve complex problems in a fast-paced collaborative environment supporting transformational projects in cloud technologies and automation for a leading SaaS product in the healthcare industry. You will drive reliability scalability and performance across applications microservices and infrastructure partnering with cross-functional teams to ensure a highly available resilient and efficient platform.

• Develop and maintain comprehensive monitoring for system health applications microservices dependencies and infrastructure.
• Establish baseline metrics and set up customized alerts for deviations collaborating with development teams to define key indicators and thresholds.
• Manage alert routing to appropriate audiences to prevent alert fatigue.
• Monitor and debug Microsoft Azure resources and assist support teams with technical troubleshooting.

• Oversee incident management processes including triage severity assessment and coordination of war rooms with relevant stakeholders (DevOps development QA customer service).
• Maintain on-call rotation to monitor analyze and resolve critical infrastructure issues and incidents including emergency response.
• Document incidents and perform root cause analysis (RCA) ensuring thorough follow-up and continuous improvement.
• Lead postmortem reviews and drive action items to completion.

• Design and execute tabletop exercises and disaster recovery simulations (e.g. service/region interruptions failover testing traffic management) to validate high availability and resiliency.
• Document outcomes and collaborate with DevOps and development teams to implement infrastructure and application improvements.
• Create standard procedures for incident scenarios where fixes cannot be immediately implemented.

• Develop dashboards and reports to monitor system performance error rates resource consumption latency and other key indicators.
• Establish consistent reporting schedules for SLA system utilization and customer metrics.
• Provide feedback to development and DevOps teams to drive improvements in application and infrastructure performance.

• Analyze and optimize DevOps pipelines for efficient and reliable deployment operations.
• Drive automation initiatives to improve operational efficiency and reduce manual intervention.
• Experience with progressive rollout strategies and canary deployments.

• Work closely with cross-functional teams across the organization including QA development DevOps and customer service.
• Clearly articulate technical concepts to non-technical colleagues and stakeholders.
• Foster a culture of accountability respect excellence and customer service.
• Contribute to documentation and knowledge sharing across teams.
• Advocate for reliability and operational excellence in architecture and design discussions.

• Participate in capacity planning and scalability assessments to ensure systems can meet future growth and demand.

Required Qualifications:

Education & Experience Guidelines

• Bachelors Degree in computer science or relevant field
• 8-10 years of relevant work experience
• Experience with Azure DevOps Kubernetes Docker CI/CD Azure and AWS.
• Significant experience with database technologies especially Microsoft SQL.
• Experience with Infrastructure as Code (IaC) tools (e.g. Terraform ARM templates).
• Familiarity with observability platforms (e.g. Prometheus Grafana).
• Scripting skills (e.g. PowerShell Python Bash) for automation and tooling.
• Security best practices for cloud environments.
• Strong communication and collaboration skills.
• Excellent self-management and time management abilities.
• Creative problem-solving skills.
• Willingness to learn new technologies and adapt to a rapidly changing environment.
• Technology certifications (e.g. Azure DevOps Engineer) or willingness to obtain.
• Occasional travel may be required.

Other Preferred Knowledge Skills Abilities or Certifications:

• Security Certifications: HITRUST CSF Practitioner CISSP
• AI/ML Integration Awareness: Supporting ML pipelines in DevOps workflows
• Policy-as-Code Tools: Open Policy Agent (OPA) HashiCorp Sentinel
• Disaster Recovery Planning: High-availability architecture and recovery strategies
• Cloud Cost Optimization: Performance tuning and resource efficiency
• Multi-Cloud Experience: Supporting hybrid or multi-cloud environments

Fortive 9 Behaviors by Level:

Executing and Contributing

Customer Obsessed: Understands the customers needs through observation questioning and going to Gemba.

Strategic: Uses data to make informed decisions while anticipating future trends and aligning actions with organizational goals.

Innovation for Impact: Proactively explores new perspectives and experiments to solve day-to-day problems.

Inspiring: Understands how their work contributes to the organizations purpose.

Builds Extraordinary Teams: Actively fosters collaboration by contributing positively supporting shared goals helping others succeed and celebrating team achievements together.

Courageous: Shows strength through actionmoves quickly toward goals embraces uncertainty speaks up and perseveres through challenges with confidence and integrity.

Delivers Results: Sets high standardsand consistently delivers by focusing priorities and overcoming obstacles and upholding organizational values.

Adaptable: Applies rigor by working thoroughly and following processes without cutting corners while remaining adaptable.

Lead with FBS: Goes to Gembaobserves real-world processes not just meetings. Embraces FBSby applying its fundamentals to improve work engage in kaizen and continuously grow knowledge and usage.