Manager, Veterans Outreach

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• Comprehensive health benefits that start day1
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• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

Work Location: Atlanta GA

OVERVIEW:

• The VOC Manager leads a team of five to six VOCs.
• The VOC Team represents EHVP to veteran organizations healthcare professionals media outlets potential donors and corporate partners.
• The VOC manager is responsible for planning budgeting and overseeing all outreach efforts local and national.
• The VOC Manager will collaborate with EHVP and Emorys Marketing Communications and Development teams to raise awareness of EHVP in various communities and increase registration for the program.
• Other specific duties include:
  • managing VOC Team timesheets administering outreach budget approving VOC travel and reimbursements maintaining and updating VOC standard operating procedures (SOPs) and delivering formal and informal program briefs to key partners.
• Team Management (30%) Oversee daily operations outreach administrative and patient-facing tasks of VOC team.
• This includes: Reviewing and approving individual VOC work plans Holding team meetings and communicating effectively with team members and leadership
• Collaboratively setting goals with team members and reviewing progress
• Overseeing duty calendars outreach events travel and time off to ensure proper staffing for onsite requirements and offsite events Outreach
• Management (30%) Develop outreach strategic plan travel plan and build positive relationships with national Veteran influencers service organizations healthcare providers and referral sources.
• This includes: Implementing EHVPs national outreach strategy for building connections to other warrior-serving organizations by raising awareness of our programs and providing tools and information to encourage veterans to apply
• Developing and assigning VOC regions and areas of focus; overseeing outreach plans specific to assigned targets; developing new targets to increase awareness of EHVP Maintaining spreadsheet of Veteran-related events contacts and outreach opportunities
• Developing and administering annual budgets for travel events and promotional material Building relationships with diverse communities throughout the country
• Evaluating outreach effectiveness by tracking registrations referrals conversion rates and other data to constantly improve process
• Training and VOC Development (10%) Plan and oversee individual and collective training for outreach team.
• This includes: Complete training on de-escalation and resolution crisis response and intervention and coordinate with community-based crisis response teams and resources Plan and oversee training for VOC roles on outreach event planning travel planning relationship management coalition building crisis response and related skills
• Event Coordination and Facilitation (10%) Oversee outreach events to ensure they run seamlessly and the public engages with EHVP in a proactive way.
• This includes: Keeping a master spreadsheet of Veteran-related events prioritizing high value events and collaborating with Marketing and Communications to effectively promote EHVP
• Coordinating with entire VOC team to delegate responsibilities and manage events Overseeing communications for participants volunteers vendors etc. as needed per event
• Overseeing tracking and managing data and feedback regarding events and program offerings to determine effectiveness of engaging prospective applicants
• Communicating internally about events and possible media opportunities
• Representing EHVP at community events and partner events as needed
• Administrative Duties (20%) Managing VOC Team timesheets approving and submitting VOC travel reimbursements and maintaining and updating VOC standard operating procedures Responding to inquiries about EHVP via email and phone
• Tracking partnership records and managing data through Salesforce
• Researching national organizations that align with EHVPs mission and can act as meaningful partners and/or applicant pipelines

MINIMUM QUALIFICATIONS:

• Military Veteran Current Guard/Reservist or Military Spouse
• Bachelors degree Established trusted relationships with veterans and local organizations serving post-9/11 veterans and service members Knowledge of the Veterans Administration (VA) system and other community-based veteran/service member resources Familiarity with PTSD and TBI and the accompanying challenges warriors and their families with these conditions face Effective public speaking ability
• Must be comfortable speaking to large audiences as well Experience in community/external relations nonprofit management campaigns and/or recruitment

Preferred Qualifications:

• Masters Degree or 5 years experience in VRA or VOC preferred.
• Ability to build relationships be a team player and able to work collaboratively
• Exceptional written and verbal communications skills ability to thoughtfully craft communications to reflect the audience
• Excellent organizational ability and attention to detail able to proactively prioritize across multiple streams of work and to execute effectively
• Demonstrated experience managing and organizing data and information for multiple audiences and purposes; experience using Salesforce is a plus
  
  PHYSICAL REQUIREMENTS: (Sedentary); 1-10 lbs 0-33% of the work day (occasionally); Negligible 34-66% of the workday (frequently); Negligible 67-100% of the workday (constantly); Lifting 10 lbs max; Carrying of small articles such as dockets ledgers files small tools; Occasional standing & walking; Frequent sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases; Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required Use of personal protective equipment including respirators Environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.