Hire Controller

Job Description

Job Title: Hire Controller

Location: Bolton

Hours: Monday Friday 08:00 17:30 (1 Lunch)

Salary: Up to 34000 per year (dependent on experience)

Benefits:

Company pension

20 days holidays bank holidays

Retail discounts & employee recognition awards

Life assurance

24/7 employee assistance programme

About the Role:
Customer Service Its a People Thing

Are you someone who can strike up a conversation with ease and build rapport quickly Do you thrive in a fast-paced environment where no two days are the same If so this opportunity could be a great fit.

As a Hire Controller youll play a key role in delivering an excellent customer experience. Acting as the first point of contact youll support customers with their on-site service requirements such as welfare units portable sanitation fencing and other site equipment guiding them through the full hire process from enquiry to off-hire and follow-up.

Youll focus on understanding customer needs offering tailored solutions identifying upsell opportunities and ensuring a smooth and professional service throughout.

Key Responsibilities:
Handle inbound hire enquiries via phone email and online channels
Manage the full hire lifecycle from initial enquiry to off-hire and feedback
Build and maintain strong long-term customer relationships
Identify opportunities to maximise hire revenue and upsell additional services
Liaise with internal teams to coordinate deliveries collections and service schedules
Resolve customer queries and issues efficiently and professionally
Maintain accurate records and ensure high standards of service delivery

About You:
Previous experience in a customer service hire desk or sales support role
Confident managing inbound enquiries and processing orders
Experience within construction site services or the hire sector is advantageous
Strong communication and relationship-building skills
Able to work independently and collaboratively within a team
Highly organised with the ability to manage multiple priorities
Comfortable using Microsoft Office and learning new systems
Proactive adaptable and customer-focused in your approach

About the Opportunity:
Youll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving customer-focused role where no two days are the same.

The position offers the chance to build strong industry knowledge develop commercial awareness and be part of a team that values reliability service excellence and continuous improvement.