Technical Support Engineer 1887

What is the job

As a Technical Support Engineer you will provide technical support via phone webchat and email support global technical support teams on locally designed and manufactured goods and support internal teams with technical matters.

Working Hours: Monday to Friday 9.00 am 5.30 pm (Hybrid working available 3:2)

Department: Sales / Marketing

What we would like you to do/ to see

Work closely with local Engineering and global Technical Support team to provide technical support and assistance to scientific and industrial customers with a focus on post-sale and service requests via phone webchat and email

Gain deep insights into customer applications to solve problems trouble shoot and work with customers to guide them to the best possible product solutions for their applications and experiments

Provide Support to other Thorlabs sites regarding locally manufactured products

Provide feedback from the customers perspective to our engineering and marketing teams to improve quality and documentation and suggest new product ideas

Assist with testing new products and manual reviews

Identify new product through customer conversations

Assist with building product demos for tradeshows

Occasionally attend domestic or international tradeshows

Support internal teams (such as Sales Customer Service Quality/RMA) with technical questions

Who we are

Thorlabs is a global industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely we are responsible for the Motion Control and Optical Tables product line.

Where you will be working

Its a hybrid role working in our new purpose-built facility in Witchford Ely as well as your home.

Although the position is based out of the UK from time to time it may be required to undertake duties at other Thorlabs locations or to attend tradeshows. There will be some travel involved.

Our facility isjust 12 miles from Cambridge within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London and our site is within distance of Ely train station and Ely Bus station.

What is essential to us

Masters Degree in Photonics Physics Chemistry Life Science or another relevant Scientific discipline or equivalent experience.

Work experience in a similar role is preferred

First-hand experience with either optical setups laboratory environments or photonics equipment

Excellent English and local language skills (C1)

First experience with at least one programming language such as LabView or Python desired

Excellent written and verbal communication skills with internal and external customers

Strong organizational skills attention to detail and follow-up skills

Interest in learning and developing new skills

What will you get

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking free refreshments as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are

Competitive Salary to attract the best plus an excellent benefits package including pension health care 25 days holiday plus public holidays.

Job Reference: THOR-VC-1887

This is a rolling campaign so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

We welcome applications from persons who are over 18 years old.

*This is a legal requirement further information is here School leaving age - ()

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa.

All offers of employment are subject to eligibility to work in the UK.

We would encourage all internal applicants to inform their line managers of their interest in this position.

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd 204 Lancaster Way Business Park Ely Cambs CB6 3NX or e-mail

We are Disability Confident Committed

In line with the requirements of the Immigration Asylum and Nationality Act 2006 all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

Required Experience:

IC