QA Complaint Analyst I

Werfen

Werfen is a growing family-owned innovative company founded in 1966 in Barcelona Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis Acute Care Diagnostics Transfusion Autoimmunity and Transplant. Through our Original Equipment Manufacturing (OEM) business line we research develop and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe and our workforce is more than 7000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas our commitment to customers and our dedication to innovation and quality. Were passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Position Summary:

Performs entry level failure analysis of product quality complaints of a routine nature requiring application of logic understanding of general and specialized laboratory methods techniques and instruments.

Key Accountabilities
Essential Functions:

• Develops skills to investigate product quality complaints.
• Enters all investigation results into the complaint module in SAP.
• Routinely communicates results problems and progress to supervisor
• Will develop ability to schedule own investigation activities in accordance with assignments and priorities.
• Acquires supporting information from scientific literature Werfen instrument operators manuals assembly documents or other Werfen groups as required.
• Contacts are primarily with immediate supervisor and other professionals in the section or group.
• Performs other related duties as assigned.

Secondary Functions:

• May perform as professional judgment and experience are developed an expanded range of complex complaint investigations. Assignments may be specific to instrument type.

Budget Managed (if applicable)

• N/A

Internal Networking/Key Relationships

• To be determined based on department needs

Additional Skills & Capabilities:

• Strong skills with Excel required

Competencies:

• Attention to Detail: Ability to pay close attention to detail is required
• Accuracy: Work is accurate and complete
• Performance Standards: Demonstrated ability to meet department goals
• Communication: Excellent written verbal and presentation skills
• Discretion: Acts with integrity in all situations and can maintain appropriate confidentiality
• Multi-Tasking: Ability to manage multiple priorities and support changing business needs
• Collaboration: Ability to work within a team to bring best solutions to the team or customer
• Independence: self-motivated-works under minimal supervision
• Professionalism: Must demonstrate professionalism during all interactions within company customer and third parties
• Takes Initiative: Serves as a role model for Quality First by continuously improving on what matters most to customers
• Problem Solving: Promptly and effectively handles issues and problems
• Decision making: Makes decisions based on data and risk determination

Minimum Knowledge & Experience Required for the Position:

• Bachelors degree in related field
• One-year relevant experience

International Mobility:

• Required: No

Travel Requirements:

• N/A

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination harassment or retaliation based upon an individuals race color religion gender sexual orientation gender identity/expression national origin/ancestry age mental/physical disability medical condition marital status veteran status or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process please contact for assistance.

We operate directly in over 30 countries and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7000 employees around the world comprise our Werfen team.