Senior Vice President, Community Impact & Resident Experience, Hybrid, Baltimore & Bethesda HQ

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground aggregate and invest capital for impact advance housing policy at every level of government and build and manage communities ourselves. Since 1982 we have invested $92.0 billion and created 1.1 million homes across all 50 states the District of Columbia Puerto Rico and the U.S. Virgin Islands all to make home and community places of pride power and belonging.

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Working at Enterprise

At Enterprise youll be part of a diverse committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. Youll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where youre valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with anexceptional benefits package.

Job Description Summary

At ECD we believe that home and community are platforms for possibility. This role ensures that resident services are not just supportivebut transformationalby unlocking the strengths of individuals teams and shaping communities where residents can thrive.

The Senior Vice President Community Impact (Resident Services) is a visionary strategic executive leader who cultivates environments where residents and team members can thrive. They are responsible for advancing Enterprises mission to create empowering resident-driven communities through the work and experience at ECD. This role oversees the strategy design execution and evaluation of comprehensive resident services across the ECD portfolio and leads the Deliver Supportive Services and Co-leads the Strengthening Residents Ability to Afford Housing priorities for Enterprise Community Partners our National Platform.

As a member of the ECD Stewardship Team and the Enterprise Strategic Leadership Team this leader champions a culture where individuals teams and communities are empowered to maximize their natural talents in service of collective impact. Serving over 30000 residents across the ECD portfolio of 100 properties this leader ensures programs are innovative impactful and are scalable for national Implementation and Support through our Solutions Division.

The SVP position requires strategic leadership with strong execution capability program design innovation and evaluation expertise; financial acumen and budget management fundraising and partnership development exceptional communication and influencing skills high emotional intelligence and cultural competency and strong analytical and decision-making skills. They must have proven ability to coach and develop others by identifying and cultivating strengths.

Job Description

• Set the vision and strategy for resident services across ECDs portfolio; translate strategy into annual priorities OKRs and scalable program models.

• Lead program design delivery and continuous improvement using resident input and data-driven evaluation frameworks (qualitative and quantitative).

• In collaboration with Enterprises Impact and Evaluation team implement evaluation systems that capture qualitative quantitative and process outcomes at ECD and for Enterprise National programs

• Build and lead a high-performing team; drive talent development accountability and an inclusive strengths-based culture.

• Manage an $8M operating budget (growing to $1012M) and oversee resource allocation across 100 property-level budgets.

• Secure and steward $2M annually in philanthropic funding in partnership with Resource Development and Communications; cultivate funders and community partners.

• Partner cross-functionally with Real Estate Development Property Management Solutions and Capital to align services operations and innovation.

• Represent ECD/Enterprise externally; advise senior leadership and present outcomes to executives and the Board. Serve as a resident-voice ambassador in national and regional forums

• Ensure regulatory compliance (including HIPAA where applicable).

Requirements:

• Bachelors degree in social services sociology psychology or related field required. Masters degree preferred.

• 15 years of progressive experience in resident services community development human services or a related field.

• 5 years leading at the executive level including managing senior leaders and building high performing teams.

• Demonstrated success leading large-scale high impact programs strong evaluation and learning orientation.

• Strong financial acumen including budgeting and resource allocation across multiple sites/programs.

• Fundraising and partnership development experience; ability to influence funders and stakeholders.

• Excellent communication executive presence and ability to present to senior leaders and boards.

• High emotional intelligence cultural competency and demonstrated commitment to equity and resident voice.

Salary Transparency:

• You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.

• Enterprise offers a comprehensive total rewards package for you and your family. The base salary range for this position is $260000/year $280000/year. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions may be influenced by a variety of factors including skills qualifications experience and location.

Total Rewards at Enterprise:

• This range is just one component of our total rewards package which also includes annual performance bonuses and generous paid leave programs.

• Our benefits form a major part of the total rewards package. These include dental health and vision care plans as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy an Employee Assistance Program (EAP) and mental health benefits. We round out our package with financial education wellness programs and auto-enrollment in the companys 401(k) plan with employer matching contributions.

• Finally you will have access to learning and development opportunities including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.

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