Manager Customer Education

About Kinaxis

Are you looking to join an innovative market-leading company where you can truly elevate your career At Kinaxis we are serious about culture we are serious about technology we are serious about customers and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story then we might just be the place for you!

In 1984 we started out as a team of three engineers. Today we have grown to become a global organization with over 2000 employees around the world 6 global office and a best-in-class HQ in Ottawa Canada. As winners of several Top Employer awards globally we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration powering complex global supply chains and supporting the people who manage them. Our powerful AI infused platform provides full transparency and visibility across end-to-end supply chains enabling our customers to make faster better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate todays volatility and disruption. With more than 40000 users in over 100 countries we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Bangalore

About the team

The Manager Customer Education is a people leader responsible for the delivery and quality of Kinaxis training offerings. This role leads a team of curriculum developers and instructional designers to build scalable highquality learning solutions that enhance customer engagement and adoption. The Manager partners closely with Sales Professional Services Customer Success and Curriculum teams to ensure training offerings meet learner and business needs.

The Manager plays a key role in managing the technical training portfolio and overseeing active training development initiatives. The ideal candidate will have a passion for education strong people and project management skills and experience in dealing with Fortune 500 companies

What you will do

• Develop and manage our team of Curriculum Developers and Instructional Designers who project manage develop and deliver our technical training courses to our customer ecosystem

• Partner with crossfunctional teams to design and deliver subscriptionbased training offerings including onsite virtual and eLearning programs.

• Collaborate with our Customer Success organization to promote ongoing adoption and utilization of our training portfolio across our customers ecosystem.

• Provide input to the Curriculum team on gaps trends and emerging needs to enhance and expand our offerings to various technical and supply chain related roles including supply planners and demand planners.

• Leverage analytics to identify trends assess performance and inform decisions related to training needs and sales strategies.

• Support the delivery of high-impact value-driven training programs that drive customer adoption proficiency and success.

What we are looking for

• Bachelors degree in business education supply chain or a related field.
• 7-10 years of progressive experience in developing and delivering training programs for supply chain management solutions.
• Prior experience leading mentoring or managing a team (formal people management experience preferred).
• Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.
• Dynamic and critical thinker who can understand the intricacies of a deployment and the solution while also maintaining a strategic view of the project and customer needs.
• Demonstrated ability to develop and implement customer-centric learning strategies.
• Experience with subscription-based revenue models and change management best practices is a plus.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams and subject matter experts.
• Creative mindset with a passion for innovation and continuous improvement in curriculum development and instructional design.

#Senior #LI-GP1

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day when we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Unilever P&G ExxonMobil Cisco and more.

Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis website at or the companys blog at .

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.