Customer Service Rep II-3

Job Description

Job Responsibilities & Requirements

A Brief Overview
Provide support for calls cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment. This position collaborates with MiTek subject matter experts and ensures case escalations are followed through to a satisfactory resolution. Fluency in MiTek product lines and technical product attributes. Able to understand customer applications and recommend MiTek solutions or assist in identifying special order products.

What You Will Do:

Responsibilities

• Confer with customers by telephone or electronic contact to provide information about products and services to take or enter orders cancel accounts or to obtain details of issues.

• Retain records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers problems.

• Review Pending invoice register for accuracy before invoicing.

• Refer unresolved customer grievances to designated departments or salesperson for further investigation and resolution.

• Assist internal and external customers in setting up MiStore accounts and use of the company website.

• Resolve or refer customer invoicing issues by performing activities such as issuing return material authorization and reconciling shipping discrepancies.

• Provide services to both internal and external customers for industry best practices in ordering and maintaining customer inventories.

Qualifications

• High School/GED required

• Associates degree preferred

• 2 Years of related customer service experience required

• Excellent verbal and written communication skills

• Microsoft Office ERP (SAP) and CRM (Salesforce) experience required

• Knowledge of residential and commercial construction required

MiTek is a platform innovator and enabler that exists to transform the building industry with better building 1955 MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today MiTek delivers software services engineered products and automated solutions that enable the building industry toimprove efficiencies by optimizingthe balance between off-site and on-site. With nearly 5600 team members worldwide MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs makes and builds. As a Berkshire Hathaway (NYSE: BRK-A NYSE: BRK-B) company since 2001 MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race color creed religion national origin ethnicity physical or mental disability sex (including pregnancy sexual orientation gender identity or expression or transgender status) age (40 and over) genetic information (including family medical history) veteran status or any other protected characteristic.

For accommodation to assist with completing this application please contact Human Resources at 1 .