Associate Bursar, Office of the Bursar

The Associate Bursar oversees processing of daily transactions of the Bursars Office.

Refund Processing

• Issues refund for credit amounts for all fee related refunds and accounts according to policy and procedures including credit card refunds web refunds and checks
• Audits refund reports for items requiring special attention.
• Interacts with offices including Financial Aid Athletics Graduate Office Records and Registration Continuing Education Cooperative Education Library Parking Services the MOCS Card office Housing Admissions Nursing etc. regarding holds that affect the departments through the refund process for students
• Meets deadlines to have refunds posted or ready to distribute to students
• Maintains accuracy and security of millions of dollars in refunds issued annually
• Maintains direct deposit of refund checks
• Maintains assists and trains cashiers relating to TouchNet payment gateway
• Title IV authorizations and any process relating to financial aid refunds compliance

Supervision Duties

• Supervises the Customer Service Specialist of the Bursars Office

• Oversees other department training income and payment

• Interviews hires and provides training for new office staff as needed

• Schedules daily workflow for staff members in the Bursars Office

• Sets priorities to meet work deadlines

• Prepares and presents annual work performance reviews

• Delegates assignments and responsibilities to enhance team accomplishments

• Promotes teamwork within the office

• Informs staff of work related policy changes

• Approves Leave requests based on scheduling needs

• Assures quality customer service remains priority

Petty Cash and Bursars Office Security

• Prepares Cashier Petty Cash bases and maintain logs
• Performs monthly audit of cashiers bases per audit requirements
• Opens or closes the Bursars Office as needed
• Maintains security of all keys alarms and combinations
• Trains staff in procedures for securing their cash keys securities etc.
• Performs complex clerical accounting duties
• Calculates drop charges and other fees as needed for explanations or audits
• Performs audits as needed including residency changes fee discounts etc.
• Audits returned checks including monthly ledgers and maintain files
• Reviews and maintains year end returned checks for the systems office
• Processes all stop payments and reissues of checks in conjunction with the Treasurers office
• Updates department access for the TouchNet system
• Updates department access for BANNER

Bursars Office Representation

• Counsels and assists students parents staff and the general public with questions and concerns regarding University business by telephone email or in person
• Functions as a knowledgeable contact for the Bursars Office
• Responds to requests for information and assistance resolving complex situations
• Makes corrections as needed with matters of the Bursars Office

Special Assignments and Other Duties

• Provides quality completion of assigned projects by set deadlines
• Serves as back up for processing the monthly TV and monthly bills

The ideal candidate will possess the following:

• Decision-making skills including ability to prioritize workload
• Strong oral and written communication skills as well as conflict-resolution skills
• Ability to work well with customers co-workers subordinates
• Ability to work well under pressure with high degree of accuracy
• Ability to post transactions receipt money and balance a cash drawer
• Ability to perform complex clerical accounting and reconciliation duties
• Must be reliable and dependable
• Must be able to work independently and perform accurately during peak times/multitask and provide quality customer service to the University community

Review of applications will beginApril 27 2026and will continue until the position is received bythis datewill receive priority consideration.

Minimum:Requires a bachelors degree in business accounting or other related field; four years of experience in a financial business office setting; customer service experience including working with large sums of cash; and previous supervisory experience; or an equivalent combination of education training and experience.

Preferred:Three to five years of experience in higher education Bursars Office and/or vault teller experience is preferred.