BIT Engineer

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Job Description:

Under limited supervision performs work in one or more of the following IT areas: hardware and software support network support development efforts for multiple processing platform automated operations special applications or projects performs computer room design application of network communications regulations and principles the use of precision instruments and technical equipment and the installation diagnosis repair and calibration of communications equipment systems administration research procurement and/or training; performs related work as assigned.

This is the first level in the series. Incumbents in this class independently perform journey level work at full performance. Work involves configuration and alterations of the Government wide/Statewide network. Positions in this class advise customers regarding the capacity cost and placement of the network/systems and provide limited network solutions in circumstances where decisions are made within established parameters. Analysts may do some server hardware and software installation/updates and have responsibility for print/ghost servers but do not have responsibility for administration of servers housing major applications/programs. Positions perform some analysis of network components such as switches routers cabling and load balances.

Minimum Hiring Rate: $25.218/hr. Pay rate will be commensurate with education and experience if approved.

EXAMPLES OF WORK: (A position may not be assigned all the duties listed nor do the listed examples include all the duties that may be assigned.)

Hardware and Software Support:

Assembles and tests equipment (including peripherals)

Repairs equipment

Performs preventative maintenance

Limited site inspection/review

Minimal VM/CMS user support

Determines hardware/software configuration requirements to satisfy client needs

Resolves hardware/software problems

Plans/oversees hardware/software installation

Responsible for agency hardware/software inventory

Provides assistance to clients on all hardware/software including PC operations systems

Customize software parameters

Research computer operation hardware requirements

Develop hardware installation plans to include floor plans installation schedules back-up plans

Investigating impact of implementing new hardware devices in operations environment

Monitor and maintain computer operations software

Codes and tests operations software programs

Investigating impact of implementing new software products in operations environment

Prepare special forms overlays used by laser printers

Organize information for report distribution and archival process

Install implement and update computer distribution and archival process

Network Support:

Installs maintains repairs cabling

Troubleshoots data communication problems

Installs/maintains/repairs network components (hubs/cau/mau)

Monitors network performance

Vendor contact for maintenance/repair

Plans/oversees site network preparation

Coordinates and maintains daily and on-going operations and maintenance of the state government/statewide communication network system by installing programming upgrading repairing configuring and modifying components to optimize network performance. Calibrates network/system equipment*. Assists in Government wide/Statewide network/system planning and design.

Schedules installations and service orders. Coordinates installation and maintenance services with agency staff vendors and as needed assigned workers. Initiates service requests to install and remove lines change features and maintains database.

Assists in the installation of new or enhanced communication software particularly upgrades such as communication software (modem) paging software videoconferencing software test equipment software (micro test and fluke).

Makes recommendations and coordinates changes in communication requirements caused by changes in the business needs of agencies such as upgrading systems and features.

Resolves the majority of routine change orders or operating problems in all areas of the communication network/system. Provides technical support to other network/system administrators. Submits work orders to outside contractors or vendors and follows up on service provided to ensure service needs were met.

Provides technical support for a state government/state-wide communication network/system. Serves as a consultant and/or technical troubleshooter for network/system equipment facilities and peripherals to customers to address their operational and technical needs. Answers questions regarding communications problems or network/system capabilities.

Identifies potential system failures and operating problems initiates repair or replacement of failed components. Evaluates and tests network/system equipment* to determine if repairs are cost effective or surplus/disposal is warranted.

Schedules and trains customers and other workers on proper use and operation of existing new or upgraded products. Consults with customers to determine system needs and interests. Provides technical support to other agency network/system administrators.

Advises technician level network staff or customers when needed to trouble shoot and diagnose network/system equipment* using specialized network/system diagnostic equipment**

System Administration:

System back-ups

Maintains user Ids and authorizations

Plans and monitors system backups

Recovers/rebuilds user files

Monitors system performance

Installs server hardware/software products on the server under direction

Manages system disk space

Distributes and manages client software via the network

Troubleshoots and maintains network servers hardware

Participates in the collection and maintenance of databases of inventory of network/system equipment* supplies and materials.

Advises technician level network staff or customers when needed to ensure federal and state regulatory and statutory requirements are met and maintained.

Collects and records equipment inventory information.

Assigns and schedules work of assigned staff or other agency staff and/or contractors for communication equipment installation projects or specific components

Procurement and Research:

Upon request provides research on technical products

Tests new hardware/software for possible deployment

Receives ordered software

Monitor outstanding purchase orders

Evaluate vendor performance

Reviews purchasing paperwork

Vendor contact for active orders

Participates in the evaluation process of bids and/or requests for proposals evaluates and tests new and existing network products documents findings. Research hardware and software market and pricing for services and equipment.

Verifies billing charges and passes information onto financial staff for appropriate rebilling.

Arranges for or coordinates the pickup delivery and acceptance of deliveries of vendor supplied network/system equipment* materials and supplies.

Attends in-service training programs technical/professional workshops/conferences; reviews/research technical journals/books/literature and shares information with peers and other technical experts to learn/keep informed about modified procedures or techniques and new advances in a field of study and to identify available best practices technologies methodologies and equipment pertinent to work assigned.

Network/System Design and Implementation:

Provides technical assistance information and advice to agency staff coworkers and others on the installation and operation of network/system equipment* and services.

Reads and interprets network/system diagrams verbal or written communications orders building blueprints and floor plans and technical specifications to perform the installation and diagnosis of network/system equipment*.

Plans and coordinates installations and other hands-on work done by technician level workers to ensure provision of quality and timely completion of communication operations or projects.

Problem/Change Management:

Report and documents problems with problem management system

Submit documentation to change management system

Research and resolve operation change and problem management issues

Job Scheduling:

Research and develop data required to create batch production schedule

Determine predecessor/successor relationships for scheduled jobs

Maintain executable Job Control Language used in production schedule

Maintain restart instruction used to restart production jobs

Monitor workload to determine proper placement of job in schedule

Make changes to batch schedule as requested

Training:

Provides informal training for small groups (mainly software)

Recommendation for training topics

Client contact for computer-based training

General:

Liaison with hardware maintenance vendor

Collects and summarizes network operation data

Provide on-call support (off hours)

Consults with clients on specific technical issues

Provides mentoring and guidance on assigned tasks to other information technology employees

Completes or reviews work logs documenting services provided to customers. Submits work logs to supervisor for review or approval and billing purposes.

Maintains adequate inventory of network/system equipment* materials and supplies.

Serves as liaison between other agency or State Network staff members and contractors or customers for types of services available requested and received.

Plans independently daily work assigned personally or to other workers

Participates in planning and problem determination and resolution.

May supervise or lead other technical or analyst workers

Preparing documentation to support automation activities

Prepare project status reports

Provide technical interface between operations and clients

*Network/System Equipment such as: Centrex PBX switches routers hubs load balancers firewalls intrusion detection devices base stations towers pagers antenna systems modems CSU/DSUs cellular phones video conferencing cabling systems closed circuit television SMDR units power supplies (battery backup units UPSs) ACD UCD CTI call accounting systems call center systems voice mail systems voice processing system and related communication network and computer hardware/software; and other equipment and tools such as vehicles/vans soldering tools hammer drills tape measures screwdrivers pliers crimpers.

**Network/System Diagnostic Equipment such as network assessment and encryption software computer terminal optical time domain reflectometer microtest ring scanner sumitomo fusion splicer network devices link tester panduit label maker telephone test set tone generators levels punch down tool tone tracers installers analog and digital test sets volt/OHM meters protocol analyzers bit error rate testers.

Requirements / Qualifications:

Minimum Qualifications:Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Knowledge of: network planning design and evaluation; computer systems facilities support design and evaluation; memory structure; buffers and registers; networking; network application interfaces; specification development and writing; electronic communications networks; computer systems telecommunications and network theory; distance communication systems; operational needs regarding data communications computer hardware and software; applications and user systems; operating systems and utilities; peripherals; testing equipment; hardware and software interfacing; user needs analysis; data storage and security; agency rules/regulations and policies/procedures; computer assembly. Theory and principles of communications and electronics; applicable standards and procedures regarding network/system installation and related documentation. agency mission and programs policies/procedures rules/regulations; divisional policies/procedures; software procedures and practices used to prepare the batch production schedule; predecessor/successor relationships; schedule maintenance and workload performance analysis processes; Job Control Language concepts and techniques; forms overlay development practices; printer capabilities and printer software software used to move executable program modules from test to production; current change management software; current problem management software; system software tools used by CDP Operations; hardware configuration functions and capabilities; computer room design and space planning concepts; CDP Operations Standard Operating Procedures development processes; project management concepts and techniques; computer programming languages and development methodologies

Skill in: developing and implementing solutions to problems; operations analysis; identification of key causes; systems evaluation; technology design; identifying downstream consequences; critical thinking; troubleshooting; instructing; testing; equipment selection; solution appraisal; judgment and decision making; communicating information with others; operation and control of systems/equipment; time management; management of material and financial resources; product inspection; installation of hardware/software; repairing machines/systems using the needed tools; equipment maintenance. Active listening and learning; analytical thinking; judgment and decision making; operations analysis; organizing planning and prioritizing work; processing information; troubleshooting; research and analysis; job control language preparation; forms overlay preparation; project management organization setting up controls and monitoring the activity; programming.

Ability to: communicate information to others electronically telephonically on paper and in person; read understand and listen to communications from others; shift back and forth between two or more activities or sources of information; recognize a problem; see details of objects at close range (within a few feet of the observer); apply general rules to specific problems to come up with logical answers; follow multiple step instructions; recognize and identify the degree of similarities or differences between individual characteristics; combine separate pieces of information or specific answers to problems to form general rules or conclusions; concentrate and not be distracted while performing a task over a period of time; exert maximum force to lift push pull or carry objects weighing up to 50 pounds; stoop kneel crawl crouch and endure prolonged standing; move hands feet and/or to manipulate small objects rapidly and accurately in accordance with visual stimuli. perform physical tasks of installing communications equipment including ability to hear climb squat bend reach twist grasp push pull kneel lift hand over head stand for periods of time walk distances; calculate solutions to mathematical problems; communicate verbally and in writing with coworkers and clients/customers; interact with others to resolve technical problems; schedule and coordinate work assignments of other workers; supervise/lead and train other technical or analytical workers; develop and evaluate employees. Analyze data and information; solve complex problems; develop constructive and cooperative working relationships; evaluate information against standards; recognize differences/similarities; reason inductively; make decisions and solve problems; monitor processes/surroundings; provide consultation and advice to others; develop clear concise documentation that effectively communicates the desired message; follow change management and problem management processes and procedures to resolve issues; : work independently; work under stress and pressure of critical deadlines; interact effectively with a wide range of personalities; develop clear concise documentation that effectively conveys the desired message; listen and interpret the meaning of the words being used and respond in an effective manner; manage time effectively.

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