Sat & Sun Remote Care Coordinator Chicago, IL

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers on Saturdays and Sundays in a remote capacity.

Hours: Saturday & Sunday 8 a.m. to 4 p.m.

About the Role

The Weekend Remote Care Coordinator is a key member of the Open Arms team and reports directly to the Executive Director. This role is responsible for ensuring exceptional service delivery for clients and supporting the professional growth and performance of caregivers at one of our premier communities in the western Chicago suburbs. The ideal candidate is proactive empathetic highly organized and experienced in the senior care service industry with strong skills in partner relations client relations and staff coordination.

Responsibilities

• Serve as the primaryweekend liaisonwith community partners (Activities Directors Executive Directors Resident Committees and Sales/Marketing teams) via phone email and virtual channels.

• Collaborate with noncompeting senior care providers (PT/OT hospice and home health partners) to support coordinated weekend care and handoffs.

• Conductremote indepth consultations and assessmentswith clients and families to develop tailored care plans that address medical functional and lifestyle needs.

• Guide clients and families through theintake and registration process(virtually or by phone) including care planning and budgeting for ongoing inhome services.

• Manage aweekend caseloadas the main point of contact monitoring active clients addressing issues in real time and ensuring a seamless highquality experience.

• Coordinate emergency coverage when scheduled caregivers are unable to work weekend shifts partnering closely with scheduling and oncall leadership.

• Supportweekend hiring and staffing decisionsby providing input on caregiver performance reliability and fit and reinforcing service standards with weekend staff.

• Match weekend and oncall caregivers to clients based on skill set experience personality and lifestyle preferences to promote continuity and strong relationships.

• Conduct regularvirtual quality assurance checkinswith clients and families over the weekend to confirm care plans are being followed and satisfaction remains high.

• Anticipate evolving client and family needs that surface over the weekend and offer proactive solutions and recommendations handing off clearly to weekday teams.

• Act as a dedicatedweekend liaisonbetween clients families customer service and scheduling teams to promote clear communication and rapid issue resolution.

• Maintain accurate thorough and confidential records for both clients and caregivers updating weekend activity and escalations for weekday followup.

• Work scheduledSaturday and Sunday remote shiftsto support urgent needs and demonstrate a commitment to 24/7 client wellbeing.

• Provide feedback to leadership on weekend trends gaps and opportunities to continuously improve service offerings and weekend operations.

• Participate as a weekendsuper userof cloudbased business systems supporting process improvements and ensuring weekend workflows are correctly followed.

Qualifications

• 35 years of experience in a high-touch client-facing role preferably in senior care private duty or hospitality.
• Proven experience in care management managing complex client relationships and supporting or leading a team of professional caregivers.
• Strong communication interpersonal and problem-solving skills with a high degree of discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience working in a private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive service-oriented mindset with a genuine passion for providing extraordinary care.
• Proficiency in WellSky or other care management software and Microsoft Office 365.

Why Join Us

At Open Arms we value our team as much as we value our clients. Youll be part of a supportive and collaborative environment where your contributions are recognized and your passion for care is celebrated. We offer a competitive hourly wage and the opportunity to make a meaningful impact every day.

Ready to Make a Difference

We look forward to hearing from you!