Guest Services Resort

Paid Training Provided
Free Uniforms
Guard Card Assistance

Starting pay: $18.00/hr.
Many shifts available
Part Time and Full Time Positions

Allied Universal is hiring Guest Services Gate Officers for a new theme park resort in Frisco TX. This highly visible role is focused on creating a welcoming friendly and positive first impression while supporting a safe and enjoyable experience for all guests employees and visitors.

Gate Officers assist with entrance screening operations including guest bag checks and use of Xray and magnetometer (metal detection) equipment while delivering exceptional customer service in a fastpaced highenergy theme park environment. This position balances guest engagement with safety and operational support.

RESPONSIBILITIES:

Greet and welcome guests in a friendly professional and serviceoriented manner
Assist guests through bag check and screening processes clearly explaining procedures and expectations
Operate and monitor Xray screening equipment and walkthrough or handheld magnetometers following training guidelines
Support smooth guest flow by managing entry lines and maintaining an efficient screening experience
Monitor entry areas for guest needs safety concerns or operational issues
Identify restricted items and address situations with professionalism discretion and courtesy
Provide directions information and assistance to guests throughout the entry process
Communicate calmly and respectfully when addressing guest questions or concerns
Monitor entrances and exits to ensure orderly access to the resort
Observe activity to help protect guests employees and resort property
Document incidents guest interactions or unusual activity as required by post orders
Assist guests employees and visitors in a courteous patient and guestfocused manner
Make notifications to supervisors or emergency services when necessary following site procedures

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent or five (5) years of work experience
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
No prior security experience required
Must be at least 18 years of age
Ability to pass a background check and drug screen
Ability to interact cordially and professionally with the public in a high traffic environment
Strong customer service skills and a commitment to guest satisfaction and safety
Effective verbal and written communication skills
Ability to follow established procedures and guidelines
Problem solving and sound judgment
Active listening and situational awareness
Attention to detail and strong observational skills
Ability to deescalate situations with tact professionalism and diplomacy
Ability to work independently and as part of a team

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Guest services hospitality or theme park experience
Prior experience working in highvolume public or event environments
Ability to deescalate guest concerns in a calm professional manner
Experience providing directions crowd assistance or guest support
Experience with access control or screening equipment
Knowledge of emergency response or customer service best practices

PHYSICAL REQUIREMENTS:

Ability to stand and walk for extended periods of time
Ability to work in a high volume public setting with continuous guest interaction
Ability to perform duties in a fast paced environment while maintaining a positive servicefocused demeanor
Ability to work outdoors in inclement weather including heat cold rain and wind
Ability to perform repetitive motions associated with screening bag checks and entry procedures
Ability to remain alert focused and responsive for the duration of assigned shifts
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position

PERKS AND BENEFITS:

401(k) retirement plan
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program including restaurants and entertainment venues
Opportunities for advancement with a global leader in security and guest services