Student MarketingClient Services Associate

Job Summary

The Marketing/Client Services Associate (Intern) supports both outreach and client relations efforts that help Meals on Wheels build community connections attract donors and volunteers and serve clients efficiently and compassionately. This hybrid role combines creativity communication and client engagement to strengthen awareness and impact.

Pay: $12/hour

Location: Merrillville IN

Position Type: Marketing/Client Services / Internship

Schedule: Flexible hours- Monday through Friday (minimum 8 hours/week preferred)

Reports To: Director of Community Engagement & Marketing

About Us

Since 1977 Meals on Wheels of Northwest Indiana has delivered over 10 million meals to neighbors in need- seniors people with disabilities veterans children cancer patients pregnant women and others facing barriers to nutrition and social connection.

Responsibilities

• Assist in developing and scheduling content for social media platforms (Facebook Instagram LinkedIn etc.)
• Support email marketing and donor outreach campaigns using provided templates and messaging guidelines
• Help create flyers press releases or visuals promoting campaigns events and volunteer opportunities
• Collect and edit client/volunteer stories to highlight Meals on Wheels community impact
• Photograph or video events (if comfortable) to capture the spirit of service

Client Services (Program Support)

• Assist with client intake calls and updates to ensure accurate information and timely service
• Provide courteous phone or email support to clients and families regarding meal schedules and program details
• Help update databases track outreach efforts and assemble client materials (welcome packets feedback forms etc.)
• Participate in occasional community events client appreciation activities or volunteer fairs

Qualifications

• Strong communication and interpersonal skills
• Basic understanding of marketing communications or customer service principles
• Comfortable with email platforms social media and basic computer applications (Microsoft Office Google Workspace)
• Professional positive and reliable demeanor
• Commitment to the mission of Meals on Wheels and compassion for clients served

(Preferred but not required)

• Experience with Canva Mailchimp or content scheduling tools

Education

• PNW Work-Study Student

Training & Support

Intern will receive orientation and training from staff in both the Marketing and Client Services departments. Guidance will be provided for all assignments and collaboration is encouraged to enhance skills and creativity.

FLSA Status