Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!
Secure Code Warriors mission is to establish new standards for coding that transform the ways software is created. We do this by providing the worlds leading agile learning platform that delivers the most effective secure coding solution for developers to learn apply and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs build safer software and create a culture of developer-driven security. We are a venture-backed company with offices in Australia the United States Belgium Iceland and the United Kingdom.
Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides coaches and nurtures their organization through maximum engagement and adoption resulting in best-in-class cybersecurity practices.
As a Customer Success Manager at Secure Code Warrior youll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement platform adoption and best-in-class cybersecurity practices.
You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams solve complex challenges and consistently exceed customer expectations.
What Youll Do
Strategic Account Management
Own the vision and strategic success plan for a portfolio of mid-market and SMB customers driving product adoption retention and revenue growth
Build and maintain multi-level relationships within customer organisations from program managers to C-suite decision-makers
Conduct regular Executive Business Reviews showcasing metrics ROI outcomes product roadmap updates and usage optimisation strategies
Customer Onboarding & Enablement
Implement scalable onboarding and success motions that integrate processes educational content and data-driven insights
Operationalise clear success criteria and track performance metrics throughout the customer lifecycle
Develop best practices that accelerate time-to-value
Cross-functional Collaboration
Partner closely with Sales and Renewals teams on account strategies expansion opportunities retention forecasting and risk mitigation
Collaborate with Product Marketing and Support teams to advocate for customer needs and drive product improvements
Foster collaboration within the Go-To-Market organisation and across your customer base
Growth & Retention
Monitor customer health data and proactively identify opportunities for expansion and potential risks
Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy
Mitigate churn through early intervention escalation management and cross-functional resource orchestration
Cultivate customer champions who serve as references and advocates for Secure Code Warrior
What Youll Bring
4 years of experience in Customer Success Account Management or related role in B2B SaaS
Strong stakeholder management skills with ability to influence at all organisational levels.
Data-driven mindset with ability to translate metrics into actionable insights and business value
Excellent communication and presentation skills
Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
Resourceful problem-solver who thrives in fast-paced collaborative environments
Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
Self-motivated with a track record of exceeding retention and growth targets
Youre joining us at an exciting stage in our journey and are key to our future success. Youll have the opportunity to create impact deliver on your ideas and use your spark; experience and expertise to help us live long and prosper.
Warriors have full flexibility. We appreciate that youll do your best work when youre rested and energized. With our business operating globally theres no 9-5 grind at Secure Code Warrior. Youre encouraged to work the days times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.
Were a tight-knit team that values humility diversity giving back to the community and to each other. Giving back is key to being a Warrior and we do what we can to make the world a little bit brighter as we work to make it more secure.
Diversity. Inclusion. Theyre more than just words for us. Theyre the hard-and-fast principles guiding how we build our teams cultivate leaders and create a company where every single person feels safe and celebrated. We have a global multicultural followingwe want to reflect that inside our walls and ensure people come as they are we like it that way!
Required Experience:
Manager
Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!Secure Code Warriors mission is to establish new standards for coding that transform the ways software is created. We do this by providing the worlds leading a...
Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!
Secure Code Warriors mission is to establish new standards for coding that transform the ways software is created. We do this by providing the worlds leading agile learning platform that delivers the most effective secure coding solution for developers to learn apply and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs build safer software and create a culture of developer-driven security. We are a venture-backed company with offices in Australia the United States Belgium Iceland and the United Kingdom.
Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides coaches and nurtures their organization through maximum engagement and adoption resulting in best-in-class cybersecurity practices.
As a Customer Success Manager at Secure Code Warrior youll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement platform adoption and best-in-class cybersecurity practices.
You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams solve complex challenges and consistently exceed customer expectations.
What Youll Do
Strategic Account Management
Own the vision and strategic success plan for a portfolio of mid-market and SMB customers driving product adoption retention and revenue growth
Build and maintain multi-level relationships within customer organisations from program managers to C-suite decision-makers
Conduct regular Executive Business Reviews showcasing metrics ROI outcomes product roadmap updates and usage optimisation strategies
Customer Onboarding & Enablement
Implement scalable onboarding and success motions that integrate processes educational content and data-driven insights
Operationalise clear success criteria and track performance metrics throughout the customer lifecycle
Develop best practices that accelerate time-to-value
Cross-functional Collaboration
Partner closely with Sales and Renewals teams on account strategies expansion opportunities retention forecasting and risk mitigation
Collaborate with Product Marketing and Support teams to advocate for customer needs and drive product improvements
Foster collaboration within the Go-To-Market organisation and across your customer base
Growth & Retention
Monitor customer health data and proactively identify opportunities for expansion and potential risks
Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy
Mitigate churn through early intervention escalation management and cross-functional resource orchestration
Cultivate customer champions who serve as references and advocates for Secure Code Warrior
What Youll Bring
4 years of experience in Customer Success Account Management or related role in B2B SaaS
Strong stakeholder management skills with ability to influence at all organisational levels.
Data-driven mindset with ability to translate metrics into actionable insights and business value
Excellent communication and presentation skills
Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
Resourceful problem-solver who thrives in fast-paced collaborative environments
Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
Self-motivated with a track record of exceeding retention and growth targets
Youre joining us at an exciting stage in our journey and are key to our future success. Youll have the opportunity to create impact deliver on your ideas and use your spark; experience and expertise to help us live long and prosper.
Warriors have full flexibility. We appreciate that youll do your best work when youre rested and energized. With our business operating globally theres no 9-5 grind at Secure Code Warrior. Youre encouraged to work the days times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.
Were a tight-knit team that values humility diversity giving back to the community and to each other. Giving back is key to being a Warrior and we do what we can to make the world a little bit brighter as we work to make it more secure.
Diversity. Inclusion. Theyre more than just words for us. Theyre the hard-and-fast principles guiding how we build our teams cultivate leaders and create a company where every single person feels safe and celebrated. We have a global multicultural followingwe want to reflect that inside our walls and ensure people come as they are we like it that way!
Required Experience:
Manager
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Posted on:
11 hours ago
Vacancies:
1 Vacancy
