About the Role:

Grade Level (for internal use):

The Team: The Client Service Associate (CSA) team is dedicated to delivering exceptional frontline service to customers and prospects ensuring they have a positive experience with S&P Commodity Insights products and services. This high-performance team values professionalism effective communication and responsiveness fostering a dynamic environment where collaboration is key to addressing customer needs. What sets this team apart is its commitment to meticulous record-keeping and proactive follow-up which not only resolves issues efficiently but also enhances overall client satisfaction and service quality.

The Impact: The Client Service Associate (CSA) plays a crucial role in driving business success by acting as the primary point of contact for customers and prospects ensuring that their inquiries are handled efficiently and effectively. By delivering high-quality service and resolving issues promptly the CSA not only enhances client satisfaction but also fosters long-term relationships that can lead to increased loyalty and repeat business. This position matters significantly as it directly impacts customer perceptions of S&P Commodity Insights shaping the overall reputation of the company in the market and contributing to its competitive advantage.

Whats in it for you:

• Growth and Development Opportunities: As a Client Service Associate you will have the chance to enhance your skills in customer service communication and problem-solving paving the way for career advancement within the organization.

• Exposure to Industry Leaders: This role provides direct interaction with key clients and industry stakeholders offering valuable insights into market dynamics and the opportunity to build a professional network with policy makers and market leaders.

• Global Nature of the Role: Working within a high-performance client services department you will engage with a diverse range of clients across different regions gaining a global perspective on the commodities market and enhancing your cultural competency.

• Impact on Client Satisfaction: You will play a vital role in shaping client experiences and perceptions of S&P Commodity Insights making a meaningful contribution to the companys reputation and success in the market.

Responsibilities:

• Exceptional Customer Support: Provide outstanding assistance to clients via various interaction methods ensuring a seamless service experience.

• Comprehensive Inquiry Resolution: Address and resolve client inquiries related to products billing technical issues and account changes with thorough and accurate solutions.

• Case Resolution Focus: Maintain an active focus on resolving customer cases efficiently demonstrating patience and professionalism throughout the process.

• Proactive Complaint Follow-Up: Ensure timely follow-up on customer complaints making clients feel valued and addressing their concerns effectively.

• Salesforce Compliance: Adhere to procedures delivering actionable metrics that support S&P Commodity Insights and its business partners.

• Upselling and Growth Contribution: Identify upselling opportunities and engage potential clients contributing to the overall growth and success of the organization.

What Were Looking For:

• Candidates must possess at least a bachelors degree in any field; a background in Finance Technology Marketing Business Administration or a related field is preferred but not required.

• A minimum of 3-5 years of experience in financial services trading or with energy data providers is advantageous.

• Strong communication skills are essential for this role; experience in a client-facing environment and/or web-based product training is a plus.

• Flexibility to work during EMEA-based working hours

• Must be tech-savvy and comfortable operating in a fast-paced data-driven environment.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal