ServiceNow

Essential Responsibilities:

• Configure/Customize ServiceNow including Workflows Service Portal Service Catalog Client scripts Business Rules
• Translate business objectives into systems requirements while Contributing to the design and creation of document specifications for system changes
• Aid in the design of reports and dashboards identify trends and work with IT Departments to mitigate issues
• Develops technical and non-technical documentation regarding process and change controls
• Test and update any customizations required for upgrades to new releases of ServiceNow
• Develop quality deliverables that are adequately unit tested before handover for user acceptance testing
• Offer tier 1 support end users and resolve issues in a responsive professional and timely manner

Qualifications:

• 5 years of hands-on technical working experience as a ServiceNow Developer or equivalent enterprise application in a medium or large enterprise organization
• 2 years of hands-on working experience as a member of a medium or large sized help desk
• Good working knowledge of ServiceNow capabilities features and functionality
• Extensive knowledge of ServiceNow including Incident Problem Change Service Request Configuration Management Database (CMDB) and Knowledge Management
• Effective relationship management and communication skills with demonstrated success dealing effectively with customers vendors peers and senior management
• Effective analytical and problem-solving skills with sound judgement and decision making skills
• Excellent communication skills both written and verbal strong leadership interpersonal and organizational skills
• Experience with ITIL & Service Management

Additional Information

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.