Director, Revenue Operations (ROPS)

Posting Date

Heres what you can expect as a Strategy and Analytics Director at DaVita:

The Revenue Operations (ROPS) team is the financial engine that powers DaVitas ability to provide life-saving care to over 200000 patients. You will join the Yield Optimization team a high-performing group of strategists analysts and operators responsible for maximizing collection speed and recovery this high-visibility role you will partner directly with the head of Collection Operations to build a tech-driven capability roadmap leverage AI to transform operations and drive initiatives that directly impact DaVitas bottom line.

Responsibilities include but are not limited to:

• Strategy & Innovation: Develop and execute the long-term strategy for commercial insurance collections. Identify operational gaps and lead the implementation of transformative solutionsincluding AI OCR and predictive modelingto accelerate cash flow and reduce bad debt.

• Business Intelligence & Analytics: Lead the development of advanced reporting and business intelligence capabilities. Translate complex data into actionable insights that guide executive decision-making and drive operational performance.

• Project Portfolio Management: Oversee a portfolio of high-impact cross-functional projects. Partner effectively with Legal IT Finance and Payer Contracting to remove barriers and drive yield initiatives to completion.

• Operational Partnership: Act as a strategic thought partner to the head of Collection Operations. Diagnose bottlenecks and deploy targeted interventions to improve speed-to-collect.

• Team Leadership: Manage and mentor a high-performing team of managers and analysts. Foster a culture of critical thinking accountability and continuous improvement while developing the next generation of ROPS leaders.

Education and Requirements

• Bachelors degree required; Masters or MHA preferred

• 5 years of experience

• Demonstrated experience across downstream revenue cycle functions such as billing claims submission denials accounts receivable collections and partner workflows (eligibility/authorizations that influence downstream outcomes).

• Prior experience in management consulting internal consulting strategy or transformation role(s) preferred.

• Proven ability to diagnose performance issues using structured methods (process mapping root cause analysis control points error-proofing) and translate findings into action.

• Experience analyzing denials and revenue leakageidentifying where errors/slowdowns occur prioritizing root causes and targeting the biggest impact areas.

• Comfort defining and tracking operational KPIs (e.g. throughput accuracy cycle time denial rates A/R aging cash realization).

• Track record of designing and executing initiatives that deliver measurable impact.

• People leadership experience managing and developing a team (e.g. analysts strategy managers ops improvement leads) strongly preferred.

Approximately 10-15% travel may be required.

Here is what you can expect when you join our Village:

• A community first company second culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average.

• Award-winning education and training across multiple career paths to help you reach your potential.

• Performance-based rewards based on stellar individual and team contributions.

• A comprehensive benefits package designed to enhance your health your financial well-being and your future.

• Dedication above all to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.

Why wait Explore a career with DaVita today.

Go to to learn more or apply.

What Well Provide: More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out

• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

Director