Sports Centre Duty Manager

Job title:

Job Description:

Responsibilities

• Develop customer relationships creating a quality customer experience within the centre.

• The Duty will ensure the highest standard of customer care & service delivery is achieved within the centre. They will deal with complaints and issues brought to them in an appropriate way and try to resolve situations to the best of their abilities.

• The Duty Manager will assist in the management of the centre in a safe way that ensures that all customers and staff are able to use the centre with minimal risk to their Health & Safety.

• They will lead by example in all areas of the building ensuring the centre is a clean safeenvironment for both staff & customers. They will also provide visible leadership to all centrestaff ensuring they are skilled & motivated to complete daily tasks.

About You

• Be in possession or in the process of gaining an RLSS NPLQ qualification

• Level 2 gym instructor qualification

• Recognised 2 day first aid at work

• A CIMSPA pool plant operators certificate

About Fire Service College:

The Fire Service College (FSC) is a world-renowned further education training college that provides a range of resilience focused courses and programmes ranging from apprenticeships to fully accredited qualifications. On a 300-acre site FSC provides both practical and classroom-based learning in addition to remote/customer site delivered courses. FSC courses and programmes are accredited with SFJ Awards Highfields Institution for Fire Engineers FireQual Lantra JOIFF and Proboard/NFPA. Customers range from fire and rescue services police forces ambulance services the military various commercial organisations to individuals who wish to further their careers. FSC attracts learners from international fire and rescue services from the Middle East and across Europe.

Our Vision is for Capita Fire Service College to be a strategic learning partner for our clients. This will allow us to improve our clients organisational capability and jointly deliver better business outcomes for order to achieve this we need to simplify be truly client focused about our clients and invest in our learning capability.

Whats in it for you

• Offering a salary of up to 28000

• 23 days holiday (rising to 27) with the opportunity to buy extra leave

• Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more

• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology

• The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice

• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

• Subsidised canteen bar and gym facilities onsite (free membership)

• Free accommodation during the working week if required

• Free parking onsite

• Better work life balance

• Opportunity to gain further qualifications and upskill

• You will work at a world-renowned further education training college

Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first always Fearless innovation Achieve together Everyone is valued

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you. We will be in touch with you regarding your application shortly however if you need to contact our recruitment team please email

At Capita were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or calland well get back to you to discuss.For more information about equal opportunities and the types of adjustments we can offer please visit the Capita Careers website.

AI & Fair Recruitment at Capita
At Capita we use technology including AI-enabled tools to help us manage applications consistently and fairly. These tools support our recruitment teams they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team and all decisions are made by people. If you need any adjustments during the process were here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair consistent and efficient recruitment experience Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments please let us know and well be happy to support you.

Location:

Time Type:

Contract Type: