What This Role Is
As the premier Property Restoration experts at Paul Davis we help homeowners and businesses recover after damage from events like water leaks fires mold and stormshandling everything from emergency cleanup to full reconstruction.
When something goes wrong in a home or building its stressful urgent and often confusing. Our job is not just to fix the damagebut to guide our customers through the entire process.
This role is the central hub of that process. You will own the customer journey from first call through project completionensuring every client feels informed supported and confident in choosing Paul Davis.
You will also serve as the internal bridge between all teamsmaintaining office operations and keeping Mitigation Contents Reconstruction and Accounting aligned and moving efficiently.
This role plays a critical part in ensuring jobs are executed efficiently documentation is complete and company performance standards are consistently met.
What Youll Be Responsible For (Job Responsibilities)
Customer Experience Ownership
- Serve as the primary point of contact from intake through job completion
- Handle all inbound office calls including leads and new job opportunities
- Educate customers on our process capabilities and value to help convert leads
- Complete intake and file creation for all new jobs
- Provide customers with ongoing updates to ensure clarity throughout the job process
Cross-Functional Coordination
- Act as the communication bridge between Mitigation Contents and Reconstruction teams
- Coordinate job schedules equipment and dispatch of field staff
- Ensure jobs stay on schedule with proactive follow-ups
- Assist with billing and accounts receivable efforts
Operational Support
- Coordinate office operations supplies digital filing systems and administrative needs
- Oversee employee onboarding documentation and records
- Maintain job files documentation and compliance requirements
- Maintain strong grasp on insurance carrier SLAs
- Support the companys performance metrics and scorecards for all TPA programs
- Support insurance carrier/program/TPA compliance and documentation requirements
- Process subcontractor documentation (licenses insurance background checks)
What Success Looks Like
- Customers feel informed supported and confident at every stage
- Jobs move smoothly and on-schedule between departments with no gaps
- Increased success rate and attachment rate on all job opportunities
- Strong communication internally and externally
- Achieve high compliance scorecards for TPA programs
- Team members rely on you as the hub of information
Who You Are (Qualifications)
- Highly organized and thrives in a fast-moving environment
- Strong communicatorclear confident and professional
- Naturally proactiveyou dont wait for things to break
- Comfortable speaking with customers about services and process
- Detail-oriented with strong follow-through
- Tech-capable and quick learner (Microsoft Office CRM systems etc.)
- Customer-first mindset with a problem-solving attitude
- Strong time management skills
- Fluent English
- Experience project coordination is a plus
- Experience working with insurance companies is a plus
Why Join Us
At Paul Davis we help people rebuild their homes and properties after disasters causing water wind or fire damageand we take that responsibility seriously.
Youll be part of a team that:
- Values ownership accountability and growth
- Invests in people not just roles
- Is building something scalable and best-in-class
This is not just an admin roleits a career path into operations project management or leadership.
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Paid Holidays Vacation and Sick time
- Paid training and development
- Clear growth path within the organization
- Exciting team culture and strong leadership support
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