Customer Experience & Operations Coordinator

Valencia, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development
Tuition assistance

What This Role Is

As the premier Property Restoration experts at Paul Davis we help homeowners and businesses recover after damage from events like water leaks fires mold and stormshandling everything from emergency cleanup to full reconstruction.

When something goes wrong in a home or building its stressful urgent and often confusing. Our job is not just to fix the damagebut to guide our customers through the entire process.

This role is the central hub of that process. You will own the customer journey from first call through project completionensuring every client feels informed supported and confident in choosing Paul Davis.

You will also serve as the internal bridge between all teamsmaintaining office operations and keeping Mitigation Contents Reconstruction and Accounting aligned and moving efficiently.

What Youll Be Responsible For (Job Responsibilities)

Customer Experience Ownership

- Serve as the primary point of contact from intake through completion

- Handle all inbound office calls including leads and new job opportunities

- Communicate and educate customers on our process capabilities and value

- Build trust early to help convert job opportunities into signed jobs

- Ensure all new jobs are properly set up in systems

- Guide customers through next steps timelines and expectations

- Ensure a smooth handoff between

Cross-Functional Coordination

- Act as the communication bridge between Mitigation Contents and Reconstruction teams

- Track job status and proactively follow up to keep jobs moving

- Coordinate accounts receivable efforts with customers and insurance companies

Operational Support

- Manage office operations supplies digital filing systems and administrative needs

- Oversee employee onboarding documentation and records

- Maintain job files documentation and compliance requirements

- Support insurance carrier/program/TPA compliance and documentation requirements

- Process subcontractor documentation (licenses insurance background checks)

What Success Looks Like

- Customers feel informed supported and confident at every stage

- Jobs move smoothly between departments with no gaps

- Increased close rate on all job opportunities

- Strong communication internally and externally

- Team members rely on you as the hub of information

Who You Are (Qualifications)

- Highly organized and thrives in a fast-moving environment

- Strong communicatorclear confident and professional

- Naturally proactiveyou dont wait for things to break

- Comfortable speaking with customers about services and process

- Detail-oriented with strong follow-through

- Tech-capable and quick learner (Microsoft Office CRM systems etc.)

- Customer-first mindset with a problem-solving attitude

- Strong time management skills

- Fluent English

Why Join Us

At Paul Davis we help people rebuild their homes and properties after disasters causing water wind or fire damageand we take that responsibility seriously.

Youll be part of a team that:

- Values ownership accountability and growth

- Invests in people not just roles

- Is building something scalable and best-in-class

This is not just an admin roleits a career path into operations project management or leadership.

Compensation & Benefits

- Competitive hourly pay (based on experience)

- Paid Holidays Vacation and Sick time

- Paid training and development

- Clear growth path within the organization

- Exciting team culture and strong leadership support

Compensation: $27.00 per hour

Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

Required Experience:

Benefits:Competitive salaryOpportunity for advancementPaid time offTraining & developmentTuition assistanceWhat This Role IsAs the premier Property Restoration experts at Paul Davis we help homeowners and businesses recover after damage from events like water leaks fires mold and stormshandling ever...