Crisis Intervention Manager

• Delivers acute crisis intervention services reviewing each case to initiate care and determine the appropriate clinical response in compliance with agency state and federal laws rules regulations professional mandates and best practices.
• Participates as a member of a crisis team answering crisis hot-line calls performing on-site assessments for walk-ins and providing mobile crisis response in the community which includes unknown and unpredictable situations; interacts with local law enforcement or other related agencies.
• Conducts rapid mental health screening and evaluations of patients clients family members and/or any other individuals experiencing an acute behavioral health crisis.
• Uses de-escalation techniques and takes appropriate action/intervention while maintaining the safety of individuals served crisis staff and the community.
• Provides guidance consultation and education on crisis interventions client/family needs and challenges available resources and other related matters; and promotes positive interactions among family members.
• Makes recommendations to ensure a continuum of care after the initial crisis is stabilized provides follow-up support and monitoring and completes referrals to mental health and/or substance use treatment facilities or other services.
• Advocates for clients and families in the protection of rights; obtains consent for treatment Releases of Information and other necessary forms.
• Completes continuing education to remain current on crisis intervention and response methods techniques and best practices. This includes becoming a Delaware Credentialed Mental Health Screener (DE-CMHS) and completing the necessary continuing education to maintain this credential.
• Prepares and submits summaries and reports that clearly and accurately document each case resulting action/intervention and other relevant information in compliance with state and federal requirements.
• Uses automated information systems and computer software to research review analyze document and report on health/human services information.
• May participate in community projects and community outreach including providing mental health support during and following a community or statewide disaster.
• Communicates and interacts effectively with people across cultures ranges of ability genders ethnicities ages and races.
• Performs other related duties as required.

1. Possession of a Masters degree or higher in Behavioral or Social Science or related field.
2. Possession of one or more of the following: Licensed Clinical Social Worker (LCSW) Licensed Professional Counselor-Mental Health (LPC-MH) Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist in Delaware.
3. Credentialed Mental Health Screener (CMHS) through the State of Delaware or CMHS eligible.
4. Four years experience in providing clinical treatment counseling or crisis intervention services.
5. One year of experience in program evaluation which includes evaluating programs and services to identify problems determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
6. Coursework training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.

Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .

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The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.