At SCP Health what you do matters

As part of the SCP Health team you have an opportunity to make a difference. At our core we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients 7500 providers 30 states and 400 healthcare facilities SCP Health is a leader in clinical practice management spanning the entire continuum of care including emergency medicine hospital medicine wellness telemedicine intensive care and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration courage agility and respect.

Responsibilities:

Platform Development & Administration

• Design develop configure and maintain ServiceNow applications and workflows across ITSM HRSD IRM and SPM.
• Perform hands-on development using Business Rules Script Includes Client Scripts UI Policies Flow Designer IntegrationHub and Service Portal.
• Administer core platform capabilities including users roles groups ACLs forms workflows and data models.
• Support ServiceNow upgrades patches cloning activities and regression testing.

Platform Architecture & Design (Emerging Architect Responsibilities)

• Contribute to the design and evolution of the ServiceNow platform architecture in alignment with business needs and best practices.
• Assist in defining platform standards reusable components and technical patterns to ensure scalability performance and maintainability.
• Participate in CMDB and CSDM alignment efforts to support accurate service modeling and reporting.
• Partner with stakeholders to translate business requirements into sustainable technical solutionsnot just short-term fixes.

Integration & Automation

• Build and maintain integrations between ServiceNow and enterprise systems using REST/SOAP APIs MID Servers and IntegrationHub.
• Design and implement automated workflows to reduce manual effort and improve self-service capabilities.
• Support enterprise initiatives focused on digital workflows service catalog expansion and cross-department automation.

Governance Documentation & Enablement

• Ensure configurations and customizations adhere to platform governance security and compliance standards.
• Create and maintain technical documentation including solution designs workflows and configuration standards.
• Provide guidance and mentoring to junior developers administrators and platform contributors.
• Collaborate with platform owners developers architects and business partners to ensure alignment with the ServiceNow roadmap.

KNOWLEDGE SKILLS AND ABILITIES

Interpersonal & Professional Skills

• Strong ability to communicate with both technical and non-technical stakeholders.
• Proven ability to balance tactical delivery with strategic thinking.
• Highly organized with the ability to manage multiple priorities effectively.
• Strong customer service mindset and commitment to quality outcomes.
• Ability to work effectively in fast-paced and high-impact environments.

Technical Skills

• Strong hands-on experience with ServiceNow administration and development.
• Proficiency in JavaScript and ServiceNow scripting (Glide API Business Rules Script Includes Client Scripts).
• Experience with Flow Designer IntegrationHub Service Portal and reporting/dashboarding.
• Solid understanding of ServiceNow data models table relationships and platform architecture concepts.
• Working knowledge of ServiceNow upgrade processes instance management and SDLC practices.
• Foundational understanding of ITIL concepts and enterprise service management.

EDUCATION (Required and/or Preferred)

• Bachelors degree (BA/BS) in Computer Science Management Information Systems or related field or equivalent experience.

WORK EXPERIENCE / QUALIFICATIONS

• 35 years of hands-on experience administering and developing on the ServiceNow platform.
• Experience supporting multiple ServiceNow modules such as ITSM HRSD IRM or SPM.
• Demonstrated experience progressing beyond basic development into solution design and platform decision-making.
• Experience working in Agile or iterative delivery environments.
• Familiarity with ITIL Risk Management Frameworks and Project/Portfolio Management concepts.
• Heavy organizational and documentation skills.
• Ability to perform objective analysis and re-engineering of business processes.
• Excellent communication and organization skills.
• Strong customer service focus.

ServiceNow Certifications (Preferred)

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) any module

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Professional office setting
• Continuous sitting & computer use
• Continuous oral and written communication and listening skills
• Role requires an elevated level of mental focus and sustained problem-solving

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Pay Range:

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience qualifications and internal equity considerations.

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We offer a comprehensive benefits package designed to support your health financial well-being and work-life balance including medical dental vision insurance a 401(k) plan with a company match paid time off and holidays professional development support and employee wellness resources.

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