Supervisor, Operations Waco, Texas

Job Functions Duties Responsibilities and Position Qualifications:

Were not just a workplace - were a Great Place to Work certified employer!

Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are made of leadership material. You have proven people skills an eye for the big picture and the drive to succeed. Youre also looking for great benefits the support of an all-star team and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Waco Texas

Days: Monday - Friday

Hours: 9:00 am - 6:00 pm

Full-time: Benefit Eligible

Position Summary:

A proven leader with people skills a passion for patient care and the drive to succeed. Responsible for oversight of a designated market and provides supervision of both couriers and phlebotomists. Adheres to and enforces departmental policies and procedures to include department programs quality control quality assurance and safety

Duties & Responsibilities:

• Upholds all Sonic Core Values and ensures compliance with company policies and mandatory training.

• Oversees daily operations in assigned territory including specimen collection processing transport and new account setups.

• Maintains staffing levels creates and manages work schedules and provides phlebotomy coverage as needed.

• Manages all aspects of HR functions: hiring onboarding training mentoring performance management and reviews.

• Handles payroll operations including timecard monitoring PTO review and timely payroll submission.

• Participates in the Quality Management program submitting reports and addressing errors in specimen handling and data entry.

• Conducts routine audits at all locations to ensure compliance and operational efficiency.

• Coordinates building maintenance and repairs working directly with contractors as needed.

• Oversees fleet vehicle maintenance and repair.

• Collaborates with the sales team to support client retention and business growth.

• Attends monthly and scheduled meetings at the Toledo main office.

• Performs other duties as assigned.

Education and Experience:

• High School Diploma

• 5 years phlebotomy experience

• 2 years experience in a supervisory role.

Licensure and Certifications:

• Required: Phlebotomy Certificate

Knowledge Skills and Abilities:

• Ability to communicate effectively both orally and in writing

• Ability to work independently be attentive to detail and provide quality work

• Ability to handle difficult situations involving patients physicians or others in a professional manner

• Ability to establish and maintain positive relationships with employees physicians vendors clients and external agencies

• Ability to demonstrate knowledge of medical terminology related to blood collection

• Ability to operate medical tools and equipment in carrying out phlebotomy procedures

• Ability to maintain the confidentiality of employee patient client and company information at all times

• Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations including CAP CLIA HIPAA Safety and OSHA Regulations

• Proficient with Microsoft Office Suite or related software

Well give you:

• Appreciation for your work

• A feeling of satisfaction that youve helped people

• Opportunity to grow within the organization

• Free lab services for you and your eligible dependents

• Work-life balance including Paid Time Off and Paid Holidays

• Competitive benefits including medical dental and vision insurance

• Help saving for retirement with a 401(k) that includes a generous company match

• A sense of belonging we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.