Sr Director, Services ASEAN and India

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About the Team

About the Role

The Senior Director Global Services ASEAN & India is a key member of the APAC Global Services leadership team responsible for driving services growth delivery excellence and customer success across the region.

This leader oversees a combined organization of Services Sales (Services Executives) and Engagement Management with end-to-end accountability across services go-to-market (GTM) bookings portfolio delivery and customer outcomes.

The role requires close partnership with Sales Customer Experience teams Product and Partner ecosystem teams to accelerate new business expand existing accounts and ensure high-quality predictable delivery across all engagements. A key dimension of the role alongside positioning value for customers from expertise and capabilities of Workday Global Services organization is to also embed Workday Success Plans (WSP) into customer engagements and drive AI-led GTM motions positioning Workday as a strategic platform for transformation.

This role reports to the Vice President APAC Global Services.

Key Responsibilities

GTM & Business Growth

• Define and execute the Global Services GTM strategy across ASEAN and India aligned to regional and global priorities

• Drive services bookings revenue growth and pipeline generation including platform value expansion through Workday Success Plans (WSP)

• Improve win rates and deal quality through strong deal shaping positioning and value articulation

• Partner with Sales to land expand and accelerate adoption across new and existing customers

• Lead AI-led GTM initiatives embedding Workdays AI offerings and capabilities into solution positioning services offerings and customer value narratives

Drive Customer Success

• Act as a trusted advisor to customers and internal stakeholders on value realization across the lifecycle

• Position Global Services offerings across Customer Journey to accelerate time to value

• Drive adoption of Workday Success Plans (WSP) to enable continuous engagement proactive support and long-term value realization

• Strengthen executive-level customer engagement to drive confidence adoption and expansion

• Collaborate with Global Partner Organization teams to help build and scale a high-performing partner ecosystem ensuring alignment on delivery quality and customer outcomes

Delivery & Operational Excellence

• Own the success of the regional services portfolio ensuring predictable high-quality delivery outcomes

• Drive AI-powered delivery practices including automation accelerators and scalable methodologies to improve speed and quality

• Establish strong forecasting discipline operational rigor and performance management across the business

• Build a performance-driven culture with clear metrics across bookings delivery utilization and customer success

• Ensure effective resource planning capacity management and portfolio governance

Leadership & Team Development

• Lead inspire and scale a high-performing team of services sales and engagement managers/ project directors

• Foster a culture of accountability collaboration and continuous development
• Coach and develop leaders across GTM and delivery functions including building AI fluency and consultative selling capabilities

About You

Basic Qualifications

• 10 years of experience in enterprise software consulting services and/or services sales

• 10 years of experience managing large-scale delivery portfolios ideally in cloud-based environments

• 8 years of experience leading regional teams across sales and delivery functions

• Proven leadership experience across ASEAN and India markets

Other Qualifications

• Experience as an Executive Sponsor for large complex transformation programs

• Strong domain expertise in Enterprise Applications (HCM Financials ERP Planning Payroll)

• Demonstrated ability to engage and influence C-level executives with clear outcome-driven messaging including AI and digital transformation narratives

• Experience managing a consulting services P&L including bookings revenue margin and utilization

• Strong collaboration skills across cross-functional teams and partner ecosystems

• Ability to operate with a hands-on ownership mindset in a fast-paced environment

• Excellent communication executive presence and stakeholder management skills

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!