User Access and Services Assistant

Widener University is currently seeking a User and Access Services Assistantwhoworks cooperatively withlibrary patrons staff and student workersto deliver excellent library service to the Widener a strong customer service orientation the Library Information Desk Assistant functions independently to fulfill the duties and responsibilities below.

DUTIES AND RESPONSIBILITIES (including but not limited to):

Essential Duties:

• StafftheLibrary Information Desk performingcirculationactivitiessuch as checking materials in andout.
• Respond to basic patron queries in person over the phone via email and other modalities.
• Field questions about policy and escalate research questions to a Research Instruction and Outreach Librarian asappropriate.
• Adhere to access and circulation policies consulting with theHead ofUser & Access Services as needed.
• Utilize library managementsystemto provide libraryservice.
• Oversee student workers in place of User & Access Services Evening Supervisor as needed.
• Open and/or close library according to established library hours schedule.
• Coordinate all aspects of libraryCourseReservesservices.
• Collaborate with the Head of User & Access Services in regular assessment of library procedures and policiesand withkeeping unit documentation up to date.
• Ability to work flexible hours as needed.

Secondary Responsibilities:

• Retrieve and reshelf materials.
• Shelf read and shift collections.
• Collect data andmaintainstatistics.
• Assistwith library projects as needed.
• Participate in periodic staff meetings andtraining.
• Assistsin providing Virtual Assistance Services.

MINIMUM QUALIFICATIONS (education/training and experience required):

Required:

• High school diploma.
• Excellent customer service skills.
• Experience using library services and resources such as the online catalog and/or databases.
• Ability and willingness to learnnew technologytoolsincluding generative AI.

Preferred:

• Some post-secondary education.
• Library work experience includingvolunteeror internship.
• Experience withFOLIOlibrary management system.
• Experience withSpringshareproducts.

PHYSICAL REQUIREMENTS AND/OR UNUSUAL HOURS:

• Ability to bend stoop carry books sit or stand for extended periods and lift up to 20 pounds.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law. Widener University is committed to fostering an inclusive community in which faculty staff and students from a variety of backgrounds cultures and personal experiences are welcomed and can are an equal opportunity employer and are committed to providing equal educational and employment opportunities for all persons without regard to age color national origin race religion disability veteran status sex sexual orientation gender identity genetic information or status as a protected veteran.

Widener University an independent metropolitan doctoral-intensive university connects curricula to social issues through civic engagement. Dynamic teaching active scholarship personal attention and experiential learning are key components of the Widener Experience. Located in Chester PA Wideners main campus is nestled between Philadelphia PA and Wilmington DE with Law Schools located in both Harrisburg and Wilmington. For more information about the university please visit our website at .

EOE M/F/V/D